Member Services Representative

Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have expanded from 16 locations in TX to over 80 in 6 states, including markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We open new clubs each year, providing opportunities to build a great career. Many of our senior managers started at the front desk and advanced to earning base salaries starting at $42k as a GM, $60k as a Regional Manager (responsible for 5-10 locations), and over $100k as a Regional Director overseeing 10+ locations. All team members, or "Team Players," are responsible for creating a positive member experience through excellent customer service and cleanliness. What are you waiting for? APPLY TODAY! Essential Duties and Responsibilities - Provide exceptional customer service. - Check members into the system. - Take prospective members on tours and assist with new account sign-up. - Update member accounts as needed. - Respond to member questions and concerns professionally and escalate when necessary. - Maintain cleanliness in all areas of the facility. Qualifications/Requirements - Excellent customer service skills, with a positive and professional attitude. - Customer service experience preferred. - Punctuality and reliability are essential. - Diplomatic communication and appropriate behavior. - High School diploma or GED required. - Must be 18 years or older. Physical Demands - Standing and walking throughout the shift. - Talking in person or on the phone. - Occasionally lifting up to 50 lbs. - Handling cleaning products during shifts. We prioritize safety with strict protocols, including mask mandates, enhanced cleaning, social distancing, and paid leave for full-time employees. #J-18808-Ljbffr Excel Fitness