Alterations Customer Service Representative

Alterations Customer Service Representative Minimal weekday hours required (join for weekends only!) $400 bonus for every referral hired with NO LIMIT * Competitive hourly pay rates & team bonus Get Paid Early! * Additional terms and conditions apply. At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! We make dreams happen—apply today! Job Summary The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The CSR is responsible for providing an A+ customer experience to David’s Bridal customers. S/he reports to the Store Manager. The Alterations CSR is responsible for tasks that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential Job Functions Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person; communicate clearly and concisely, adapt style to suit customers through problem solving, excellent phone skills, and conflict resolution. Use all systems to manage the customer flow to deliver a five-star customer experience. Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers; includes all operational checklist tasks and meeting customers emotional and practical needs. Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalates and partner with the leadership team. Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options. Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience. Maintain high dress code standards as required by the Dress Code policy. Greet and escort all alteration customers to and from alterations for appointments. Press, steam, and spot clean all merchandise. Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Build long-term relationships to meet and exceed customer satisfaction and loyalty. Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise. Support all cash wrap behaviors and process transactions with accuracy to ensure every customer feels celebrated. Seek assistance from the Alterations Manager to address customer issues that S/he is not able to resolve. Maintain a clean and well-organized alterations room. Perform duties and tasks as assigned by store management. Physical Demands While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity is required for tasks such as using POS terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity is also required for sewing and performing fittings to David’s Bridal standards, as needed. Ability to lift and/or move up to 10 pounds. The employee must be able to see up close and at a distance, use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time. Education & Credentials High school diploma or equivalent degree 1‑2 years prior retail experience in an apparel or specialty store environment Prior sewing experience is helpful Prior experience with computerized POS (Point of Sale) system Part‑Time Benefits Rewarding Environment and Competitive Pay Team Bonus Dayforce Wallet – Get Paid Early! Generous Team Member Discount After First Pay Period Vision Care Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury 401K Program Discount for Identity Theft Protection Discounts for Home and Auto Insurance Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans) Pet Insurance Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable. David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at View email address on click.appcast.io or View phone number on click.appcast.io if you need accommodation at any stage of the application process or want more information on our accommodation policies. Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The starting rate of pay offered will vary based on factors including but not limited to position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate. #J-18808-Ljbffr