Hotel Room Attendant

Job Description

Job Description

This is a great opportunity to join our team!

Department: Housekeeping.

Reports to: Housekeeping Director.

Position Summary: Room Attendants are responsible for cleaning guest rooms on a daily basis and impacting guest satisfaction during their stay.

Essential Functions:

Rooms and Inventory:

• Thoroughly cleans all assigned rooms to high standards.
• Maintains the inventory of every item placed in guestrooms.
• Communicates status of cleaned rooms to Housekeeping Director or Supervisor.
• Reports any lost and found items to the Housekeeping Director immediately, listing the room number or area where the item was found.
• Reports any damaged or missing items to Maintenance Director and the Housekeeping Director.
• Reports any stay information, such as no luggage in a stay-over room, excessive cleaning required or damage in the rooms, evidence of smoking in the room. Etc. to the Housekeeping Director.

Safety:

• Uses all hotel-authorized cleaning products properly and in accordance to MSDS guidelines.
• Follows proper key security procedures.

Miscellaneous:

• Maintains a positive work atmosphere by acting and communicating in a manner so that you get along with Guests, clients, co-workers, and management.
• Follows proper handling procedures for dirty rags/linens.
• Restocks and maintains housekeeping cart.
• Assists Guests with questions and requests.
• Adheres to proper grooming and dress codes for the department.
• Able to carry out hotel emergency procedures.
• Performs all other duties as directed, developed, or assigned.
• Arrives for an assigned shift on time.

Knowledge and Critical Skills/Expertise:

• Language Skills: Must be able to understand the proper use of equipment and chemicals and verbal instructions.
• Technical Skills: Knowledge of proper cleaning agents handling and safety procedures.
• Reasoning Ability: Ability to solve practical problems and come up with reasonable solutions.

Environmental Conditions:

• Regularly bend, stoop, and stand for prolonged periods of time.
• Frequently exposed to cleaning chemicals and fumes.
• Must be able to lift a weight of up to 50lbs.

Physical Demands:

• Vision - Must be able to see well enough to read reports, drive, and spot debris, hair or fibers on a tile floor.
• Hearing - Must be able to hear well enough to communicate on the phone and in person.
• Standing/Walking/Mobility - Must be able to stand to clean high areas and vacuum guestrooms. 
• Climbing/Stooping/Kneeling - Must be able to climb three flights of stairs. Must be able to stoop and kneel for brief to somewhat prolonged periods of time.
• Lifting - Must be able to lift up to 50 pounds.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Responsibilities:

• Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas.
• Perform quality cleaning to meet the required standards within set time limits.
• Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or carpet cleaners.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
• Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines.
• Dust and polish furniture and equipment.
• Keep storage areas and carts well-stocked, clean, and tidy.
• Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.
• Sort clothing and other articles, load washing machines, and iron and fold dried items.
• Sort, count and mark clean linens, and store them in linen closets.
• Report any maintenance issues immediately to Housekeeping Director, including all furniture, fittings, and equipment.
• Complete all assigned tasks, such as wiping down closet shelves, cleaning curtains and dusting lampshades, wiping down entry and bathroom doors, high dusting, etc.
• Responsible for disposal of trash, waste, and other materials.
• Pick up ground litter in the hallways, stairwells or elevator as seen.
• May perform other duties as requested by the Housekeeping Director.
• Must have the ability to work a flexible schedule including mornings, weekends and holidays.

Opportunity to move up within the company.

Job Type: Full-time & Part-time available.

Pay: $15 - $16 per hour.

Schedule:

• Day shift.
• Some Weekends.

Supplemental Pay:

• Tips.

Typical start time:

• 8AM or 9:30AM.

Typical end time:

• 4PM or 5:30PM.

This Company Describes Its Culture as:

• Welcoming, friendly.
• Results-oriented - team spirit.
• Customer service-focused.
• Cooperative and supportive.

This Job Is:

• A job for which military-experienced candidates are encouraged to apply.
• Open to applicants who do not have a high school diploma/GED.
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks).
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more.
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education.
• A job for which all ages, including older jobseekers, are encouraged to apply.
• Open to applicants who do not have a college diploma.