Help Desk Support Spec I

Overview A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance. EEO and Privacy We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( The EEOC "Know Your Rights" Poster is available here ( To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Responsibilities Handle tickets, provide remote support, and assist end users with issues related to account administration, hardware, software, system, and network status. Collaborate with internal teams and documentation to resolve issues and improve processes. Qualifications 2 years of experience with desktop and network support Ability to problem solve and accurately provide a solution as the first line of technical support Security+ and ITIL V3 Foundations Certifications OR ability to obtain both within 30 days High School Diploma Secret / interim Secret Clearance or ability to obtain a clearance Experience with Active Directory, Anti-Virus, VPN, Avaya, Novell, Web Support We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to View email address on click.appcast.io. #J-18808-Ljbffr Insight Global