CONSOLE OPERATOR

Console Operator

The Console Operator is primarily responsible for rapid accurate and courteous processing of intercommunication systems.

Position Specific Duties (Other Duties May Be Assigned)

• Answers incoming calls, screens and forwards as appropriate. Provide friendly competent customer service on the telephone and in person with staff, patients, medical staff, peers, administrators and other customers.
• Answer and process all incoming calls from X-tend Phone System in a timely manner
• Maintain accurate directory information.
• Shares information changes or messages concerning On-Call schedule with fellow operators.
• Maintain department equipment, which includes: Consoles, PC, handsets, headsets, maintains and clean workstation at the end of each shift, logging off any console not in use.
• Follow hospital and department policies & procedures/ safety policies & procedures. Maintains professional attitude and appearance; wears nametag.
• Attends assigned classes and meetings reads assigned material.
• Announce all codes/ Monitor all alarms: code blue, code red, triage.
• Maintain list of house staff and location, maintain patient name and location, list on-call staff for evening, night and weekend duty. Operate overhead paging system, use personal pager when available.
• Answer all incoming calls from X-tend Phone System, and route to various Departments. Transfer interoffice telephone calls, set up conference calls. Provide service for the deaf by using TDD phone.

Qualifications/Job Requirements

Education:

• High school diploma or equivalent

Experience:

• One year experience as a console/switchboard operator with 10 or more incoming lines preferred
• Experience in a Hospital setting preferred
• Experience in a Corporate setting may be considered

Other Skills, Abilities & Knowledge:

• Professional and effective communication to include good written and verbal English

Hospital Description

AHMC Seton Medical Center is a 377-bed acute and post acute facility encompassing two locations in the northern San Mateo County area.