Field Customer Care Specialist

divh2Field Customer Care Specialist/h2pPaul Davis Restoration of Lanier Isles is looking for a Field Customer Care Specialist to join our team. This role is focused on delivering an exceptional customer experience during times of loss by supporting homeowners on-site and ensuring clear, consistent communication throughout the restoration process. This position is ideal for someone who is personable, organized, and thrives in a fast-paced, field-based environment. You will be the face of our companybuilding trust, providing updates, and helping guide customers through the process./ppKey responsibilities include:/pulliMeet with homeowners on-site to provide updates and support throughout the job/liliServe as the main point of contact for customer communication/liliSet expectations and clearly explain the restoration process/liliEnsure a high level of customer satisfaction at every stage of the project/liliDocument job progress, notes, and communication in RMS/liliTake photos and assist with job file documentation as needed/liliCoordinate with project managers, mitigation teams, and office staff/liliAddress customer concerns and help resolve issues quickly and professionally/li/ulpQualifications include:/pulliStrong customer service and communication skills/liliComfortable working in the field and traveling to job sites daily/liliAbility to build rapport and show empathy in difficult situations/liliHighly organized with attention to detail/liliAbility to manage multiple jobs and priorities/liliBasic computer skills (experience with CRM systems a plus)/liliValid drivers license/li/ulpWhat we offer:/pulliCompetitive pay/liliCompany vehicle or vehicle allowance (if applicable)/liliHealth, dental, and vision insurance/liliPaid time off and holidays/liliOpportunities for advancement within a growing company/liliSupportive, team-oriented culture/li/ulpAbout Paul Davis:/ppPaul Davis is a leader in the restoration industry, helping homeowners and businesses recover after property damage. At Paul Davis of Lanier Isles, we take pride in delivering excellent service while living out our core values every day. Compensation: $50,000.00 - $75,000.00 per year./ppSince 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada./ppWe have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do./ph3Our Vision:/h3pTo Provide Extraordinary Care While Serving People In Their Time Of Need./ph3Our Values:/h3pDeliver What You Promise/ppRespect The Individual/ppHave Pride In What You Do/ppPractice Continuous Improvement/ph3Our Mission:/h3pTo provide opportunities for great people to deliver Best in Class results/p/div