Customer Service Associate

Customer Service Associate

The primary responsibility of the Sales Associate at Meridian Ace Hardware is to Amaze Every Customer, Every Time while upholding the core values established by the management team. Sales Associates actively engage customers, determine their needs, and assist with product selection while delivering the legendary customer service Ace Hardware is known for.

Sales Associates serve customers throughout the store and play a key role in daily operations, merchandising, and maintaining a welcoming, well-organized retail environment.

Greet customers promptly and engage them in a friendly, helpful manner

Determine customer needs and assist with product selection, recommendations, and solutions

Serve customers storewide and provide accurate advice or information

Promote and enroll customers in the Ace Rewards program

Assist customers with large or heavy items as needed

Unload incoming trucks and put away freight as directed by store management

Restock merchandise displays and maintain organized, full shelves

Maintain awareness of all current promotions and advertisements

Handle special orders for non-stock items and follow through to completion

Execute daily operational goals and priorities assigned by store management

Cooperate with others and work effectively as part of a retail team

Help train new team members as needed

Perform additional duties as assigned based on business needs

Ability to communicate professionally with customers and team members

Strong customer-service skills with a friendly, prompt, and attentive approach

Strong organizational skills and attention to detail

Willingness to learn all areas of the store and expand product knowledge

Proven ability to work well as part of a team

Prior retail or hardware experience preferred

Knowledge or experience in multiple departments is strongly desired

Flexible availability, including evenings, weekends, and holidays

Ability to stand for extended periods of time

Ability to walk, reach, bend, and perform repetitive motions

Ability to move, lift, and handle merchandise and fixtures weighing up to 60 pounds

Why Work at Meridian Ace Hardware?

Meridian Ace Hardware is more than a hardware storewe're a helpful, community-focused business built on service, integrity, and teamwork.

We believe great teams create great customer experiences. Our associates are supported, trained, and empowered to deliver the legendary service Ace Hardware is known for. We value accountability, initiative, and respect, and we recognize the important role every employee plays in our success.

If you enjoy learning, working as part of a team, and taking pride in helping customers solve real problems every day, Meridian Ace Hardware is a great place to grow.

Job responsibilities may change based on the needs of the business.