Nurse LPN Clinical Triage

Job Description

Job Description

Description

To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $4000.00.* Your commitment helps us meet critical service needs, and we’re excited to have you be a part of our mission!

This is a full-time, benefit eligible position, the schedule is Monday - Friday 8:00am - 4:30pm.

Be the calm, confident voice that guides patients to the care they need—when they need it most.

As a Nurse LPN Clinical Triage, you’ll play a vital role on our integrated, person-centered care team—supporting patients, providers, and the broader care experience. In this position, you’ll assess patient needs, coordinate timely access to care, and provide clinical support that helps keep our clinics running smoothly. Whether triaging calls, supporting medication refills and prior authorizations, or assisting with in-clinic care, your work will directly contribute to improving health outcomes and patient satisfaction.

This is a great opportunity for someone who thrives in a fast-paced clinical environment, enjoys balancing patient interaction with behind-the-scenes coordination, and is passionate about making healthcare more accessible and responsive—especially in rural communities.

Key Responsibilities

• Assess patient needs and triage incoming calls to determine urgency and appropriate scheduling 
• Support providers and patients with medication refills, prior authorizations, and clinical questions 
• Prepare patients for exams, including collecting histories, vital signs, and documentation 
• Perform clinical procedures such as venipuncture, urinalysis, EKGs, and immunizations 
• Provide patient education to support understanding and wellness 
• Coordinate follow-up care, including outreach to patients who miss appointments 
• Maintain clinical supplies, equipment, and proper sterilization protocols 
• Ensure accurate documentation and support medical records management 
• Uphold patient confidentiality and deliver excellent customer service in all interactions

Requirements, Skills, Knowledge and Expertise

Requirements:
• Associate degree in nursing or completion of a practical nursing program required

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
• At least three (3) years of triage experience in an adult or pediatric medical office setting required
• Knowledge of Microsoft Office Suite and Medical EHR software required
• Demonstration of excellent customer services skills in person and on the phone required

QUALIFICATION(S): LICENSURE/CERTIFICATION
LPN, licensed in Missouri required

You’ll be a great fit for this role if you:

• Bring a strong sense of clinical judgment and can confidently prioritize patient needs 
• Communicate clearly and compassionately with patients, families, and care teams 
• Enjoy a mix of direct patient care and care coordination responsibilities 
• Are highly organized and able to manage multiple priorities in a dynamic environment 
• Take pride in delivering high-quality, patient-centered care that promotes wellness and access for all

*Retention bonuses paid as per bonus policy; exclusions may apply.