Assistant Store Manager

POSITION SUMMARY The Assistant Store Manager shares responsibility for driving business results through effective selection, training, and coaching of the store team in key areas of sales, customer service, merchandise presentation, operations, human resources, and loss prevention with the store manager. Work with upper management to execute and enforce company policies and procedures. This position is regarded as "in training" for a Store Manager role. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. General Scope of Position : Open and close store based on company guidelines. Apply visual presentation concepts to execute and maintain merchandise changes. Manage loss prevention practices to safeguard company funds, property, and inventory. Maintain store appearance, including product replenishment, housekeeping, and opening/closing procedures. Communicate with Store Manager and/or District Manager regarding all operational activities. Sales Management : Ensure effective execution of all sale promotions. Demonstrate leadership in driving sales productivity. Communicate sales goals daily to all staff members. Customer Service : Demonstrate customer service techniques by ensuring a high level of interaction with customers. Assist the Store Manager in training staff on presenting and assisting customers in merchandise selections. Maintain a high level of customer service by ensuring merchandising/recovery, and processing customers in a timely manner at the register and cash wrap area. Merchandise Presentation : In coordination with Store Manager ensure accurate execution of promotional set‑up of store. Hands‑on involvement in floor moves and visual merchandising initiatives. Maintain all wall displays and merchandise using required display fixtures, while using appropriate ladder. Human Resources : In coordination with Store Manager ensure that new staff members are trained per company standards. Ensure hiring practices result in quality staff. Address substandard performance with fair and consistent corrective action. Set and communicate clear performance expectations, train and develop staff, demonstrate leadership initiative, motivate staff through positive interactions. Financial Responsibility : Ensure proper cash control within company policy. Ensure proper banking procedures within company policy. Maintain payroll within established guidelines. Loss Prevention : In coordination with Store Manager educate staff about potential causes of shrink. Ensure compliance with company security and loss prevention policies and programs. Properly operate and ensure that alarm system is kept functional at all times, performing alarm tests regularly. Store Administrative/Maintenance : In coordination with Store Manager maintain all employee files. Maintain neatness and cleanliness of store. Monitor all paperwork and keep binders current. Maintain store equipment in proper working condition. Maintain store‑level compliance with company standards of safety, security, facility maintenance, and postings/notifications. QUALIFICATIONS Customer Oriented : Ability to take care of the customers’ needs while following company procedures. Friendly : Ability to exhibit a cheerful demeanor toward others. Energetic : Ability to work at a sustained pace and produce quality work. Enthusiastic : Ability to bring energy to the performance of a task. Motivation : Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability. Team Builder : Ability to convince a group of people to work toward a goal. Honesty / Integrity : Ability to be truthful and be seen as credible in the workplace. Management Skills : Ability to organize and direct oneself and effectively supervise others. Coaching and Development : Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. Responsible : Ability to be held accountable or answerable for one’s conduct. Delegating Responsibility : Ability to allocate authority and/or task responsibility to appropriate people. Detail Oriented : Ability to pay attention to the minute details of a project or task. Ambition : The drive to achieve personal advancement. Assertiveness : Ability to act in a self‑confident manner to facilitate completion of a work assignment or to defend a position or idea. Initiative : Ability to make decisions or take actions to solve a problem or reach a goal. Communication, Oral : Ability to communicate effectively with others using the spoken word. Communication, Written : Ability to communicate in writing clearly and concisely. Time Management : Ability to utilize the available time to organize and complete work within given deadlines. Adaptability : Ability to adapt to change in the workplace. Working Under Pressure : Ability to complete assigned tasks under stressful situations. Ethical : Ability to demonstrate behavior conforming to a set of values and accepted standards. Diversity Oriented : Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type. Safety Awareness : Ability to identify and correct conditions that affect employee safety. SKILLS & ABILITIES Education : High School Graduate or General Education Degree (GED). Experience : >1.5M – Minimum of 12 months experience as a Service Manager in a low or mid‑volume store at Melrose or a similar retail environment. Ability to manage 4 or more staff members. Computer Skills : Ability to operate a POS cash register, calculator, scanner, and related equipment. Other Requirements : Ability to perform high school level math; work long hours, including evenings, weekends, and holidays as necessary; maintain a professional, well‑groomed appearance at all times; reliable transportation; ability to provide a phone number to be reached in case of store emergency by Alarm Company or staff members; occasional travel for training meetings may be necessary; must meet the minimum age of 18. PHYSICAL DEMANDS Lift/Carry: 10 lbs or less – Frequently; 11‑20 lbs – Frequently; 21‑50 lbs – Occasionally; 51‑100 lbs – Not applicable; Over 100 lbs – Not applicable. Stand: Constantly. Walk: Frequently. Sit: Occasionally. Handling/Fingering: Frequently. Reach Outward: Frequently. Reach Above Shoulder: Occasionally. Climb: Occasionally. Crawl: Not applicable. Squat or Kneel: Occasionally. Bend: Frequently. Push/Pull 12 lbs or less – Occasionally; 13‑25 lbs – Occasionally; 26‑40 lbs – Not applicable; 41‑100 lbs – Not applicable. WORK ENVIRONMENT Indoor environment with air-conditioning and heat. #J-18808-Ljbffr