Client Relations Specialist

Crestfield Talent is seeking a motivated personable and detail-oriented Client Relations Specialist to support customer relationships respond to client inquiries and help deliver a positive customer experience.

This hybrid position is ideal for individuals who enjoy communicating with people building professional relationships and solving problems in a collaborative business environment.

The successful candidate will help maintain strong client relationships while supporting customer satisfaction account coordination and daily service activities.

Key Responsibilities

• Serve as a primary point of contact for client inquiries and service requests

• Communicate with customers through phone email and digital platforms

• Build and maintain positive relationships with existing clients

• Assist customers with account questions and service-related concerns

• Coordinate with internal departments to resolve client issues

• Maintain accurate client information and interaction records using CRM software

• Follow up with customers to ensure timely resolution of requests

• Support new client onboarding and account activities

• Identify opportunities to improve customer satisfaction and retention

• Provide accurate information about company products and services

• Monitor client feedback and communicate improvement opportunities

• Support customer relationship management initiatives

Qualifications

• Strong written and verbal communication skills

• Excellent interpersonal and relationship-building abilities

• Customer-focused with strong problem-solving skills

• Good organizational and time management abilities

• Comfortable using computers CRM software and Microsoft Office

• Ability to manage multiple client requests and priorities

• Strong attention to detail

• Professional and positive attitude

• Ability to work independently and collaboratively

• Previous experience in customer service retail hospitality sales support or client relations is preferred but not required

Preferred Skills

Client Relations Customer Service Customer Support CRM Software Relationship Management Customer Satisfaction Client Communication Customer Retention Account Support Customer Onboarding Problem Solving Microsoft Office Time Management Team Collaboration Customer Experience

Position Highlights

• Hybrid work arrangement

• Full-time employment

• Client-facing responsibilities

• Collaborative professional environment

• Opportunities for professional development and career advancement

• Transferable skills across multiple business industries

Required Skills:

Customer Service