Senior Outreach Program Coordinator - Intake Specialist - Institute for Military and Veteran Family

Job Posting Title:Senior Outreach Program Coordinator - Intake Specialist - Institute for Military and Veteran Family Wellness-Hiring Department:Office of the Associate Dean for Research-Position Open To:All Applicants-Weekly Scheduled Hours:40-FLSA Status:Exempt from FLSA-Earliest Start Date:Nov 01, 2026-Position Duration:Expected to Continue Until Oct 31, 2027-Location:UT MAIN CAMPUS-Job Details:General NotesThis is a grant-funded position and reassignment will be based upon performance, progress toward research goals and continuation of funding. Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. Ability for hybrid or remote work within the state of Texas.PurposeThe Senior Outreach Program Coordinator (Intake Specialist) will play a critical role in supporting participant safety, access to appropriate services, and overall program quality. This position is responsible for reviewing and monitoring intake and screening forms to identify participant needs, assess potential risk, and determine whether individuals may require support or resources outside the scope of Veteran Spouse Network (VSN) programming. The Intake Specialist will conduct follow‑up outreach with participants who screen high for risk or complex needs, complete additional assessments as appropriate, and provide timely referrals to community‑based, clinical, or crisis‑support resources. In addition, the Intake Specialist will serve as a supportive resource for peer groups and trainings that address sensitive topics, helping ensure participant well‑being and alignment with suicide prevention and trauma‑informed practices.ResponsibilitiesCoordinate with peer facilitators, program staff, and leadership to support crisis response procedures that promote a trauma‑informed, participant‑centered program environment. Communicate observed participant needs or program trends to inform program improvement. Follow all privacy, confidentiality, and data protection protocols.Contact participants who may be in crisis or need additional support to conduct follow-up assessments to better understand participant needs. Provide tailored referrals to community providers, mental health resources, and veteran/military family support organizations as needed. Support participants throughout the intake process with empathy, cultural competence, and a trauma-informed approach.Review and monitor participant intake and screening forms to assess support needs, and potential risk factors. Identify participants whose needs may exceed the scope of peer support programming and require additional assessment or external resources. Utilize established screening tools and protocols to assess risk, including emotional distress, safety concerns, or significant life stressors.Document screening outcomes accurately and in accordance with confidentiality and data‑protection standards.Serve as a point of support for peer groups, trainings, or programming that address sensitive or potentially triggering topics. Be available as a resource to participants who may experience distress during or after group sessions, in alignment with the Veteran Spouse Network (VSN) protocols. Support suicide prevention and wellness efforts by reinforcing safe practices, escalation pathways, and resource awareness.Additional duties as assigned.Required QualificationsBachelor’s Degree in social work, psychology, public health, human services, or in field of work to be performed with at least 5 years responsible level experience in program administration or program coordination. Experience with intake, screening, case management, participant support, or human services. Strong assessment, documentation, and follow‑up skills. Ability to engage participants with empathy, professionalism, and cultural humility. Experience working with individuals navigating stress, transition, or emotional challenges. Excellent attention to detail. Experience with Microsoft Suite (Word, Excel, PowerPoint, Outlook). Values the contributions of others in the work environment.Relevant education and experience may be substituted as appropriate.Preferred QualificationsExperience working with military, veteran, or caregiver populations and/or have personal military connection.Training in trauma‑informed care, suicide prevention, motivational interviewing, or crisis response. Experience leading suicide prevention training or trainer certifications in any suicide prevention training(s). Familiarity with community referral networks and mental health resources. Experience supporting peer‑led or group‑based programming.Salary Range$55,000 - $65,000 - depending on qualificationsWorking ConditionsMay work around standard office conditions.Repetitive use of a keyboard at a workstation.Ability for hybrid/remote work within the state of Texas.Work ShiftM-F, Flexible between 8am-6pmRequired MaterialsResume/CV3 work references with their contact information; at least one reference should be from a supervisorLetter of interestImportant for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.-Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.-Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.-Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.-Equal Opportunity Employer:The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.-Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.-Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.-E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:E-Verify Poster (English and Spanish) [PDF]Right to Work Poster (English) [PDF]Right to Work Poster (Spanish) [PDF]-Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. #J-18808-Ljbffr University of Texas at Austin