Technology Specialist

Position Overview

Position Summary

The Technology Specialist supervises the day-to-day operations of the ENMU-Ruidoso classroom technology. Identifies, researches, and resolves complex technical problems while ensuring service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner under the supervision of the Manager of Campus Technology.
Requirements

Duties and Responsibilities:

Typical duties will include, but are not limited to:

• Perform troubleshooting, maintenance, and basic repairs of computer labs, classroom instructor workstations, printers, A/V equipment in classrooms, and large venue areas.
• Recommend replacement and upgrades to equipment and software, as necessary.
• Operate videoconference equipment for classes and meetings as needed.
• Serve as the campus liaison for all projects involving classroom technology. Schedule maintenance, repair activities, and plans for replacement contingencies for classrooms and labs.
• Provide technical support for classroom and campus printers, printer servers, and pay-for-print system.
• Coordinate the delivery of technology support for classroom media systems and instructional technology program systems.
• Assist in the installation of instrumented classroom and computer lab equipment and software.
• Check and test computer lab equipment to ensure proper functionality.
• Train students, faculty, and staff on proper usage of presentation equipment.
• Manage the service desk by monitoring incoming service desk emails and responding in a timely manner.
• Solve problems and make decisions relative to service desk responsibilities.
• Ensure that timely service desk representation takes place for the coordination of work processes and projects with all departments and divisions.
• Responsible for maintenance and technology needs of campus nursing simulation room in conjunction with appropriate partners.
• Provide business, educational, and Microsoft Office application support.
• Stay current with emerging office technologies and recommend and implement improvements.
• Responsible for inventory and asset tagging of all technology being deployed across campus.
• Maintain professionalism when dealing with staff and other customers to foster positive working relationships.
• Carry out all responsibilities and objectives in a professional manner.
• Serve as backup administrator to the campus website.
• Ensure all servers are backed up on a daily and weekly schedule.
• Perform other duties as deemed necessary or assigned.

Minimum Job Requirements:

• Associate's degree in Information Technology or a closely related field with the appropriate certification or ability to become certified in a timely manner. Examples of certifications: A+ certification or any Microsoft certification.
• Candidates without a degree may be considered with a minimum of 5 years of relevant experience and have appropriate certifications or the ability to become certified in a timely manner.

Preferred:

• Bachelor's degree in Information Technology, Computer Science, or a closely related field.
• Experience with room automation technology

Knowledge, Skills, and Abilities:

• Ability to independently apply technical judgment; solve a wide range of problems; develop practicable and thorough solutions; use effective communication and listening skills; and apply consultative skills to assess user needs and provide appropriate support.
• Ability to read and understand relatively complex technical instructions and operating manuals.
• Possess and develop a working knowledge of Windows and Macintosh operating systems, internet browsers, ticketing systems, device scanning, endpoint security systems, and A/V equipment in classrooms and large venue areas.
• Advanced knowledge of Microsoft Office (specifically, Word, Excel, and Outlook) to implement, develop, and maintain computer-based business operations.
• Basic system administration skills such as installing or configuring software, drivers, operating systems, user accounts, and profiles.
• Troubleshooting skills include diagnosing user support issues and assessing endpoint security configuration.
• Hardware support skills such as the ability to assemble computer parts and attach cables, maintain printers, scanners, other desktop peripherals, and A/V equipment.
• Should possess familiarity with basic theory and operation of computers, computer operating systems, application software, device drivers, and security fundamentals.
• Must possess a basic understanding of networking protocols such as TCP/IP.

Working Conditions

Physical Demand and Working Conditions:

Work is performed during normal work hours, with some evenings and weekends to meet deadlines. Work is sedentary in nature, which at times requires exerting up to 25 pounds of force occasionally and/or a consistent amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Essential Functions: [ As defined under the Americans with Disabilities Act, these include the aforementioned duties and responsibilities, minimum job requirements, knowledge, skills, and abilities, as well as physical demands and working conditions. This is not necessarily an all-inclusive listing.]

Additional Information

Application Review Date:

Condition of Employment: Must pass a pre-employment background check.

Electronic Application Instructions: Electronic applications should be submitted through the "Apply" link at the top of this page. Please attach the following required documents to your electronic application:

Required Documents:

Please ensure that you attach all required documents, even if you have applied for other positions at ENMU, as the committee does not have access to those records.

Letter of interest
Resume
Contact information for three references (blind or off-list reference checks may be conducted on finalists)
Transcripts (unofficial for application purposes)

Equal Employment Opportunity /Title IX/IPRA. Eastern New Mexico University does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy, gender identity, and sexual orientation), age, disability, genetic information, veteran status, or any other characteristic protected under federal, state, or local laws. If a reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions, please contact the Office of Human Resources at View phone number on click.appcast.io. New Mexico is an open records state; therefore, ENMU complies with the Inspection of Public Records Act, NMSA 1978, Chapter 14, Article 2, from the Office of the New Mexico Attorney General. Any concerns regarding sex discrimination should be addressed to the Title IX Coordinator at View email address on click.appcast.io, View phone number on click.appcast.io, or Curry Hall Office 127, 1500 S Avenue K, Portales, NM 88130. Requests for inspection of public records should be sent View email address on click.appcast.io. For any other inquiries, please contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io.