Patient Access Specialist

Required Skills & Experience

Customer service experience

Strong communication skills (phone-based environment)

Comfortable handling inbound and outbound calls

Ability to navigate multiple systems simultaneously

Experience working in a fast-paced environment

Strong attention to detail

Ability to pass background check and drug screen

Able to work onsite in Pittsburgh

Able to start 11/16/2026

Nice to Have Skills & Experience

Specialty pharmacy experience

Patient access experience

Insurance verification experience

Benefits investigation experience

Prior authorization experience

Financial assistance program experience

Healthcare call center experience

Pharmacy industry experience

EMR/EHR experience

Job Description

Conduct benefits investigations

Support prior authorization and appeals processes

Assist patients with financial assistance programs

Resolve insurance rejections and coverage issues

Communicate with patients, providers, payers, and manufacturers

Manage inbound and outbound calls

Maintain accurate documentation

Ensure timely follow-up on authorizations and approval

This role is paying up to $16.73

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.