Patient Care Coordinator

Job Description

Job Description

Carolina Smiles is seeking a friendly, organized, and customer-focused individual to join our team as a Front Desk Coordinator. As the first point of contact for our patients, you’ll play a vital role in creating a welcoming atmosphere and ensuring every visit is smooth and positive.

• Monday through Friday, 7:30 AM to 5:30 PM (rotating arrival and leaving times), and available ONE Saturday a month from 8:15 AM to 2:30 PM.

• Greet and check in patients with a warm, professional demeanor.
• Manage scheduling for appointments, ensuring efficient use of time slots and patient satisfaction.
• Answer patient inquiries regarding treatment plans, insurance, and payment options.
• Handle patient communications via phone, email, and in person.
• Support administrative tasks, including data entry, patient records management, and appointment reminders.
• Collaborate with clinical and administrative team members to deliver an exceptional patient experience.

• Previous front desk in a dental / medical setting (required).
• Strong communication and interpersonal skills with a patient-centered approach.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficient in office software and comfortable with practice management systems (training provided).
• A bubbly, positive personality is a must!
• Dentrix experience, a plus!
• Bilingual, a plus!

• Be part of a caring team dedicated to creating beautiful smiles and providing top-notch patient care.
• Opportunities for growth and development within the practice.
• A supportive and collaborative work environment focused on teamwork and excellence.