Ticketing Systems Specialist (Patron Services & Ticketing)/Career Opportunity

Ticketing Systems Specialist (Patron Services & Ticketing)

Job Category: Patron Experience

Salary: $62,300 USD per year

Location: Chautauqua Institution, 1 Ames Ave, PO Box 28, Chautauqua, NY 14722, USA

Description

The Ticketing Systems Specialist supports the operational administration and configuration of the systems used to deliver patron services across Chautauqua Institution. This role focuses on the hands-on management of the organization's ticketing platform (Vivaticket BOS) and related patron services technologies, including event configuration, system testing, hardware administration, and operational troubleshooting. Working closely with the Manager of Patron Systems & Lifecycle Insights, the Specialist executes ticketing builds, maintains system configurations, and helps ensure that patron-facing systems function reliably across venues, ticket offices, gates, and digital sales channels. The role also assists with system testing, documentation, and coordination with internal teams to support the successful delivery of events and patron services operations.

About the Opportunity

• Support the administration and operational management of Chautauqua's ticketing platform (Vivaticket BOS) and related patron services technology.
• Execute event, product, inventory, and pricing configurations for organizational event operations.
• Implement and maintain discounts, offers, and dynamic pricing matrices in accordance with established pricing policies.
• Configure seat map, ticket templates, and device settings.
• Administer and maintain hardware and software across ticketing locations (ticket offices, gates, and kiosks), including BOCA printers, access control systems, and sales terminals.
• Investigate and resolve operational system issues, escalating structural or platform-level concerns to the Manager of Patron Systems & Lifecycle Insights.
• Conduct configuration testing and validation prior to event launches and sales releases.
• Administer and maintain SKIDATA systems for parking access integration and ongoing system maintenance.
• Coordinate operational testing and readiness for patron services, technology updates, and version rollouts.

Cross-Functional Coordination

• Coordinate with internal departments, artist management, and third-party vendors to support ticketing configuration and execution for performances, VIP experiences, and special studies.
• Partner with front-of-house and gate staff teams on seat maps, emergency protocols, and scanning workflows.
• Assist with RingCentral operations, including contact center queue management, IVR scripting, and hardware provisioning.

Training & Documentation

• Support the training of seasonal and full-time staff on ticketing tools, scanning devices, and system updates.
• Support documentation updates and maintenance to provide organizational information on patron services, technology, and systems

About You

Education and Experience

• 2+ years in ticketing operations, system administration, or venue management
• Experience with hardware configuration, networking basics, and system troubleshooting
• Excellent interpersonal and communication skills with cross-functional teams
• Strong acumen for learning system architecture and event ticketing configuration

Knowledge, Skills, and Abilities

• Demonstrated expertise in Vivaticket BOS or a comparable ticketing system or CRM (e.g., Tessitura, AudienceView, or similar)
• Strong understanding of web-based sales environments and digital ticket delivery systems
• Proven project management and documentation abilities
• Experience with SKIDATA, RingCentral, or other access and call center systems
• Familiarity with SQL, APIs, or system integrations
• Background in performing arts, higher education, or large seasonal organizations
• Periodic evening and weekend work during performance season
• Ability to occasionally lift up to 25 lbs (ticketing hardware, printers, etc.)
• On-site presence required during major events and system rollouts

Total Rewards for Our Talent

The compensation range for this opportunity starts at $62,300/annual and, with demonstrated experience and qualifications, candidates may earn up to $65,000/annual. Chautauqua Institution's competitive compensation and benefits suite includes a national health insurance network with Highmark, flexible spending (or health savings) account options, dental and vision insurance, complimentary life insurance, wellness incentives, an employee assistance program, supplemental life insurance, and long-term disability options. The Institution supports planning for retirement through a discretionary employer retirement plan contribution, which has recently been 6% of gross compensation following the designated service period.

About Your Work Schedule & Location

This position is at Chautauqua Institution's main campus in Southwestern New York (Chautauqua County). The schedule is full-time and may include daytime and evening hours, weekdays, and weekends, especially in the busy summer operating season and during project go-live periods. The position will be based on the main campus in Chautauqua, New York.

About Your Department

The Marketing, Communications, and Enterprise department at Chautauqua Institution serves as a vital hub for strategic communication, brand management, and revenue generation. This department is responsible for promoting the Institution's diverse cultural, educational, religious, and recreational offerings to a wide audience. Through thoughtful planning and targeted messaging, the team engages stakeholders and new audiences, enhancing the Institution's visibility and impact. By leveraging both traditional and digital channels, they strive to foster meaningful connections and uphold the Institution's reputation as a center for intellectual exploration and cultural enrichment.

About Chautauqua Institution

Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conference, and events organization.

About the Referral Program

Chautauqua Institution's Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.

Discovering Your Chautauqua Experience

There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater.

Our Commitment to IDEA

Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is "The dignity and contributions of all people." We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA.

Joining Our Talent Community

Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.