Remote QA Analyst: Elevate Customer Experience
Hotwire Communications
Hotwire Communications is seeking a dedicated Quality Assurance Analyst (QA) in Fort Lauderdale, Florida. This role involves monitoring the performance quality of call center associates through evaluations of calls, chats, and emails. The Analyst will develop quality processes, provide coaching for improvement, and ensure compliance with company policies. Qualified candidates should have 2-3 years of call center experience, with a focus on quality assurance. Benefits include a 401K plan, paid time off, and employee service discounts. #J-18808-Ljbffr
Vacancy posted 5 hours ago
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