Technical Services Manager

Technical Service Engineer

Coastal Chemical Company is a highly ranked chemicals provider to the oil, gas, refinery, and petrochemical industries. The overall responsibility of a Technical Service Engineer is to provide technical support to the sales team as part of Coastal Chemical's "Value Added" Program (provide superior customer service and product quality to clients). Technical Service Engineers interact daily with clients and the sales team by phone, email, or personal site visits. When not working from a home-based office, 50+ % travel is anticipated to cover the West Texas sales territory. Must reside in West Texas.

Responsibilities

• Be a technical resource to educate and train the sales team on all chemical products sold.
• Provide analytical support and process recommendations for products used in client facilities resulting in increased sales on existing and new client accounts.
• Interact with clients and the sales team to troubleshoot a client's process and operating equipment.
• Provide informational training seminars to clients regarding the chemical products sold to them, as well as address technical or operational issues arising from a clients process equipment.
• Develop process models/simulations of client facilities and recommend optimization options for consideration.
• Involvement with client new facility commissioning and start-up problems.
• Research and development of new products to preclude or minimize future client technical and operational issues.

Profile

• Bachelor (Master) Degree in Chemical Engineering is preferred, but Mechanical Engineers will be considered
• Minimum 5+ Years' Experience in the Oil and Gas Industry
• Strong Technical Background and Support Experience
• Organizational skills to multi-task and manage many requests and customers.
• Excellent Verbal and Written Communication Skills among various business groupings from shift operators to upper management.
• Proficient with Microsoft "Office 365" program applications.
• ProMax and ProTreat process simulator proficiency a strong influence in consideration.

Our Offer

• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
• Paid parental leave
• Education assistance program
• Employee assistance program
• Various healthcare plan options as well as 401(k)