Customer Care Senior Representative

Req ID: 371164

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Senior Representative to join our team in Quezon City, Quezon (PH-QUE), Philippines (PH).

Position Overview: 

As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position: Digital Customer Service Representative
Position Status:     Full Time
Hours of Work: Monday-Sunday 8:00am-12:00am EST                                            

Responsibilities:

•    Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
•    To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.  
•    Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
•    Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
•    Remain current on program and product information by being committed to continuous learning.
•    Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements:

•    Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
•    English
•    Interactive customer service environment required.
•    Related experience in the food and/or retail industry considered an asset.
•    Strong and developed oral and written communication skills, including typing, spelling, and grammar. 
•    Demonstrated ability to implement change efforts.
•    Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
•    Advanced knowledge of PCs and familiarity with system navigation.
•    Positive attitude and demonstrated ability to get along with others.
•    Professional, empathetic, and naturally caring conversational style.
•    Display tact and diplomacy in handling all levels of customer interaction.
•    Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
•    Ability to work all required shifts. 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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