Application Support Analyst

Nextgen System AnalystIntegrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. Our services are intended to be collaborative and personalized for the individual.The EHR System Analyst is responsible for supporting the daily use, functionality, and optimization of the Electronic Health Record (EHR) system. This role provides frontline support to providers and staff, assists with training, and participates in testing and implementation of new features and system improvements. The Analyst helps maintain EHR workflows, supports troubleshooting needs, and collaborates with the vendor and internal teams to ensure the EHR operates efficiently and reliably. This position works closely with clinical staff, providers, and IT team members and serves as a key contributor to ongoing EHR enhancement efforts. More complex projects and system-wide design decisions will be escalated to the Senior EHR System Analyst.The pay range for this position is $54,000.00-$69,000.00 annually based on experience, education, and/or licensure.Essential Functions:Provide daily support to end users across clinical and operational teams in their use of the EHR system, including basic troubleshooting and issue resolutionTriage system issues, resolving those within scope and escalating more complex issues to the Senior EHR System Analyst or vendor as appropriateServe as the point of contact for user questions and routine technical assistanceAssists in maintaining EHR workflows, templates, and documentation standards as directed by the Managing Director of IT, with input from the Senior EHR System AnalystPerforms initial testing of minor changes, updates, or enhancements to the EHR systemSupports documentation of processes, updates, and user guidesCoordinates with HR and assists in delivering initial EHR training to new staff and providersProvides routine refresher training and user support for existing staffAssists with creating basic training and communication materials for new features or updatesAssists with testing new features, upgrades, and patches, following structured testing plans established by the Senior EHR System AnalystProvides "day-of" go-live support to staff during system updates or functionality changesHelps prepare and distribute basic announcement documentation for changes to the EHR affecting usersMaintains clear and professional communication with internal teams and the EHR vendor regarding support tickets and system issuesWorks with clinical staff and providers to understand routine system concerns and improvement opportunities, escalating when appropriate.Participates in relevant training and meetings to remain current on EHR system functionalityContribute to departmental projects as assigned by the Managing Director of IT.Travel within the designated service areaPerforms other duties as assignedMinimum Requirements:Education/Licensure:A high school degree or GED equivalent is requiredA bachelor's degree in Health Information Technology, Informatics, Computer Science or related fields is preferredExperience:2-4 years of experience supporting an EHR system in a behavioral health or healthcare setting is required1 year of prior experience with the CareLogic or NextGen EHR preferredKnowledge, Skills, and Abilities:The ability to maintain confidentiality and comply with HIPAA regulations is requiredExcellent communication skills, both oral and written is requiredExcellent organizational skills are requiredA valid driver's license is requiredAn appropriate level of auto insurance coverage is requiredAbility to manage deadlines within a fast-paced, high-volume environment is requiredThe ability to operate in an Internet-based, automated office environment is requiredThe ability to maintain a high-speed internet connection is requiredPhysical Requirements:Prolonged periods of sitting at a desk and working on a computer is requiredMust be able to lift up to 15 pounds at times.Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package.Benefits include:MedicalDentalVisionShort-term DisabilityLong-term Disability401K w/ Employer MatchEmployee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.OUR MISSION Delivering exceptional care through connectionOUR VALUES Dignity - We meet people where they are on their journey with respect and hopeCollaboration - We listen to understand and ask how we can best support the people and communities we serveWellbeing - We celebrate one another's strengths, and we support one another in being wellExcellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a teamInnovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possibleThe above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not to be construed as an exhaustive list of duties performed by the individuals in this role, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.