Assistant Store Manager - Palo Alto, CA

JOB TITLE Assistant Store Manager

ROLE TYPE Full Time

DEPARTMENT Retail

REPORTING TO Store Manager

LOCATION Palo Alto, CA

SALARY $75-90k base annually, actual salary will depend on experience and qualifications. Salary range reflect base pay and is not inclusive of eligible bonuses or commissions.

COMPANY PROFILE

Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in.

Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers.

Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to ‘Holiday Better’. This is our purpose and why we get out of bed every morning.

The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth’s for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better.

Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever-growing O.B. community.

THE POSITION

This is a wonderful opportunity for a sales-driven person to build on their managerial experience with a fast growing, dynamic business. As an Assistant Store Manager, you will be an ambassador for Orlebar Brown. You will report directly to the Store Manager.

GENERAL RESPONSIBILITIES

• Achieve and wherever possible exceed in sales to maximize on selling results and key KPI’s: Footfall, UPT, Conversion, ATV.

• Manage and motivate store staff to deliver the highest level of customer service and as a service ambassador lead the team in terms of selling techniques.

• Driving forward sales through a range of initiatives.

• Assist Manager in day-to-day operations.

• Build a client base.

• Liaise with Head of Retail and key staff members of the head office team.

• Store banking, cashing up and key holder responsibilities.

• Ensure all your staff maintain Orlebar Brown standards.

• Maintain appropriate stock levels in your shop and ensuring the highest standards of housekeeping, cleanliness and merchandising are upheld and aligned with VM guidelines.

• Maintain security of the shop premises, stock and all shop monies.

• Complete and submit all necessary paperwork and reports for Orlebar Brown Head Office when required.

• Oversee with Store Manager the stock control and stock management.

• Oversee with Store Manager the daily stock counts and liaise with merchandising at head office for any corrections.

• Oversee the management of the store and team when the Store Manager is absent.

• Manage staff store rota and gaining store managers sign off and approval.

• Work with Store Manager to develop the store sales team and train at local store level.

• Support Store Manager to manage daily and weekly admin workloads.

• Ensure customer complaints are managed in a sympathetic and timely manner.

• Recruit a team and advertise vacancies when they arise and find new personnel – hold first stage interviews with the Store Manager. Hold first stage interviews if your Store Manager is absent. Then book in second stage interviews with your HOR for them to make the final hiring decision.

• Induct new staff at your store and provide product and till training and procedural process-focused training.

CANDIDATE PROFILE

• Excellent communication skills – both verbal and written.

• Excellent customer service is a vital part of this job, in terms of demonstration to the team and daily selling activity by you.

• Previous minimum experience of supervisor level or an equivalent level of 2 years in retail, ideally from a premium or luxury boutique of 30sqm - 250sqm environment or department store as a department manager or equivalent.

• The ability to create and drive sales/footfall during quieter periods.

• Experience in building client bases and client books.

• Good numerical skills, excel and good verbal written skills are required.

• We require good computer skills in Excel, PowerPoint and Word.

• Natural planning and organisational skills.

• Confident in managing a store team with a head count of 3-8 people.

• A real attention to maintaining high standards in store environment and a keen eye for detail.

• Self-confident and self-motivated.

• A team player who builds a great professional working relationship with their store team, store manager and Head of Retail.

• A natural problem solver, who thinks logically and is not afraid of a challenge.

• Someone who enjoys taking ownership of a project and seeing it develop.

• A practical multi-tasker, who can focus on the detail whilst never loosing sight of the bigger picture.

• A self-starter that enjoys being part of a team, but is also happy to work by themselves.

• Enthusiastic and enjoy your work.

• Able to provide flexibility to the business.

• A good communicator who is able to communicate on and at multiple levels.

• Able to liaise with key HQ departmental teams to drive the business.

• Someone who finds solutions to problems and liaises with the line manager.

• Proud to wear the staff uniform and maintain your uniform so you always look on brand.

POSITION LOGISTICS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Minimum 3 years of related experience.

• Ability to move heavy items - may include overhead lifting, pulling, and pushing of items up to 15 lbs-25 lbs.

• Ability to stand for extended periods of time.

WHAT WE OFFER

• Being part of a diverse working environment of people who we learn from every day

• The chance to train and develop your skills in a fast-working environment

• Competitive benefits package:

  • Physical Wellbeing : Private medical insurance and ability to add family members, dental cover, and vision cover; paid vacation and sick time.

  • Financial Wellbeing: 401K (after 1-year employment), life insurance (for full-time employment), company commission plan and discounts across multiple retailers.

  • Lifestyle: Orlebar Brown product discounts and employee-only sales.

  • Social: Regular social events with your team.

  • Employee recognition: Service award incentives, 1 week Holiday Better time off across the year to practice what we preach (paid leave for contracted weekly hours and separate from the 15 days paid time off).

It’s never just a job at Orlebar Brown. It’s a way of life. We live and breathe our brand values – Tailored, Vibrant and Brave. Our team define who we are and how we get the job done.

At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown.

Direct applications only. Recruitment agencies – thanks for reading – but we’ve got this one covered!