Maintenance Supervisor - Enclave

Overview Description Vidalta Residential, founded in 2015, is a property management organization focused on delivering exceptional living experiences in the multifamily sector. Our core mission is to set unparalleled standards in every community we touch, with a resident and employee first philosophy. We maintain a substantial portfolio across the Southern United States and strive to cultivate welcoming, inclusive environments where residents are proud to call their apartment a home. Vidalta stands out as a top employer and industry leader. We foster a high-performance culture driven by collaborative teamwork, continuous professional development, and a shared passion for outstanding service and sustainable solutions. Our success is grounded in positive attitudes, dedication, and a commitment to going above and beyond. Vidalta Residential is positioned as a benchmark for operational excellence in property management. Position Overview The Service Manager is a leadership role responsible for the comprehensive oversight of all maintenance operations within the assigned apartment community. This proactive, hands-on leader ensures the physical integrity of the property, upholds high standards of curb appeal, and delivers exceptional service to residents. Key responsibilities include managing the on-site maintenance team, overseeing vendor relationships, controlling maintenance budgets, and ensuring compliance with safety and property standards. The Service Manager oversees all aspects of apartment turnover to ensure vacant units are brought to make-ready condition in accordance with established criteria and expectations. Key Responsibilities Team Leadership and Management Lead, mentor, and supervise on-site maintenance personnel (technicians, groundskeepers, etc.). Schedule, delegate, and monitor all daily maintenance tasks, service requests, and make-ready timelines. Conduct regular team meetings, performance reviews, and hands-on training to ensure team proficiency and professional development. Manage the 24-hour emergency maintenance schedule and participate in the on-call rotation as required. Work in direct collaboration with the Facilities team to ensure effectiveness and efficiency. Community Maintenance and Operations Oversee the efficient and timely completion of all resident service requests (work orders) to ensure high resident satisfaction. Manage the apartment turnover (make-ready) process to ensure units are prepared quickly and meet all quality standards for new residents. Develop and implement a robust preventative maintenance program for mechanical, electrical, plumbing, HVAC, and structural systems. Conduct regular property inspections to proactively identify and address maintenance needs, safety hazards, and curb appeal issues. Ensure proper use, maintenance, and inventory management of all maintenance equipment and tools. Manage inventory of parts and supplies, ensuring adequate stock levels while adhering to budgetary guidelines. Budget and Financial Management Assist the Community Manager in the preparation of the annual maintenance budget. Monitor and control maintenance expenditures, ensuring cost-effective purchasing and labor utilization. Assist in large-scale projects as coordinated with Asset Management. Process invoices and manage service contracts efficiently. Safety and Compliance Ensure all maintenance activities comply with local, state, and federal regulations, including OSHA and EPA standards. Maintain comprehensive knowledge of Safety Data Sheets (SDS) and ensure proper handling and storage of hazardous materials. Uphold community safety standards and respond promptly to on-site emergencies. Ensure adherence to Fair Housing laws in all service and maintenance interactions. Qualifications Required Experience and Skills Minimum of 5–8 years of experience in property maintenance, with at least 1–2 years in a supervisory or management role. Proficiency in plumbing, electrical, carpentry, drywall, and general appliance repair. EPA Section 608 Certification (Type II or Universal) is required for HVAC refrigerant handling. Strong organizational and time management skills, including the ability to prioritize tasks and manage multiple projects simultaneously. Excellent written, verbal, and interpersonal communication skills. Valid driver's license and reliable transportation. Preferred Certifications and Experience (A Plus) Certified Apartment Maintenance Technician (CAMT) NSPF Certified Pool Operator (CPO) or equivalent Experience with property management software (e.g., Yardi, RealPage, Entrata) for managing work orders and inventory. Being bilingual (English/Spanish) is a plus. Working Conditions The Service Manager position requires frequent physical activity including walking, standing, bending, and lifting (up to 50 pounds). Work is performed both indoors and outdoors, and may occasionally occur in inclement weather. The role necessitates being on call for emergency maintenance situations. #J-18808-Ljbffr