Retail Store Lead

We are a small chocolate company looking for a dedicated and experienced person to help manage our Retail store in San Francisco’s Dogpatch. You’ll be assisting in all areas of the company, learning a lot about the business, and making sure all customers walking into our shop have an amazing experience. This is a great position for someone creative who has experience, but wants to hone their skills and be part of a successful and growing retail presence. You will learn a lot about chocolate and the chocolate business in general. We are a fun company with a great culture, paid Holidays (including your birthday) and benefits for loyal employees (health at 3 mos, retirement at 2 yrs.) Our holiday seasons are extremely fast paced, with summer and fall requiring a lot of planning and creativity. Job Description Provide exceptional customer service to every customer Open and close the store 5 days a week (Tue- Sat) Manage store stock and keep store clean and presentable Merchandise shelves/displays based on holidays, special occasions, promotions, and product releases Work on simple sales reports and forecasting to foresee product needs Assist with and eventually determine store promotions, design collateral, create displays, etc. Work with 1-2 other employees to ensure all duties are completed throughout the week Become knowledgeable about our products and chocolate in general Assist with custom orders and custom order inquiries Answer phones and e-mails, as needed Qualifications Must have at least 2 years experience working with customers in a retail food or small store setting Able to empathize and identify the needs of the customer A quick learner with excellent organizational skills and attention to detail Experienced and comfortable with Microsoft Office Suite (Excel, Word, etc) Experience as a keyholder a plus Experience with design software (Adobe suite) a big plus Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr