Sales Associate, Jewelry Atlanta, GA

Sales Associate, Jewelry (Jewelry Consultant) - Atlanta, GA Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in‑person and virtual appointments, phones, or live‑chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast‑paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant here! We require a full‑time schedule that includes weekend days. The role is in‑person at our Atlanta, GA location. The targeted budget for this position is $19 - 21 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do: Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high‑quality product. Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience. Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre‑appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. Use our ERP system to manage your tasks and communicate cross‑functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What you have: A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge! You're a self‑proclaimed over‑achiever on a mission to exceed your sales targets. It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment. Communication is key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise. Master of collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together! What we offer: Career growth. Regular 1‑1s with your manager, a variety of training opportunities, and an annual 360 review process for all employees. Set schedule. Consistent weekly hours and 2 consecutive days off. Diverse mission‑minded team. A culture focused on transparency, sustainability, compassion, and inclusion. Lifestyle spending account. Company reimbursements for eligible wellness expenses such as gym memberships, massage, counseling, and more. Continued education. Company‑sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role‑specific trainings. Employee discounts. A generous discount on our jewelry. Sales incentive programs. Incentive programs to recognize and reward sales performance. Mental wellness perks. Access to mental health resources, self‑care apps, seminars, and 24/7 Employee Assistance counseling. Giving back and volunteer opportunities. Support local initiatives and spend time together by volunteering. Medical, dental, and vision. Multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. 401k match. A generous 401k match. Paid time off. Accrue 3 weeks of PTO in your first year. Parental leave. Paid parental leave to bond and care for new additions. Disability and life insurance. 100% employer‑paid. More about us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. As one of the fastest growing e‑commerce jewelers in the world, we’re searching for bright and passionate people who are excited to make an impact from day one and grow with the company. We celebrate diversity and inclusion and are committed to a work environment and hiring process free of harassment or discrimination on any protected basis as required by state and federal law. We comply with all employment laws and regulations. Notice to Los Angeles, CA applicants: Qualified Applicants with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance. Notice to San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA applicants: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. Notice to Maryland applicants: Under Maryland law, an employer may not require or demand a lie detector or similar test as a condition of employment. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at View email address on click.appcast.io. #J-18808-Ljbffr Brilliant Earth, LLC