Desktop Support Specialist

Desktop Support Analyst (Hybrid) | Houston Galleria Area Our Houston Galleria area client is seeking a Desktop Support Analyst with a maximum of 3-7 years of experience supporting modern desktop technologies in a fast-paced corporate environment. This is a hybrid opportunity supporting end users at all levels of the organization, including executive leadership. Key Requirements 3-7 years of hands-on Desktop Support experience in a corporate environment Strong experience supporting Windows 10 & Windows 11 operating systems Experience with Microsoft 365 (O365) including Outlook, Teams, OneDrive, and Office applications Solid understanding of Active Directory (AD) , Azure AD/Entra ID, user account administration, and group policies Experience with desktop, laptop, mobile device, printer, and peripheral support Knowledge of imaging, software deployment, patching, and endpoint management tools (Intune, SCCM/MECM preferred) Experience supporting hybrid and remote users, VPN connectivity, and basic networking concepts Familiarity with ticketing systems and ITIL-based support processes Executive/VIP support experience is highly preferred Ideal Candidate The successful candidate will possess an outstanding customer-first attitude , a positive and professional demeanor, and a genuine desire to help others. We are looking for someone who is highly personable, adaptable, and able to build strong relationships with employees at all levels of the organization, from front-line staff to executive leadership. A proactive "can-do" mindset, strong communication skills, and the ability to remain calm under pressure are essential. Additional Qualifications Associate or bachelor's degree in information technology or related field preferred, but not required A+ Certification; Comp TIA; Microsoft certifications are a plus Strong troubleshooting, problem-solving, and documentation skills This is an excellent opportunity for a motivated Desktop Support professional looking to join a stable organization that values exceptional customer service and teamwork. #J-18808-Ljbffr ClearpointCo