Veterinary Receptionist

Customer Service RepresentativeSouth Anderson Veterinary Clinic is Hiring a Customer Service Representative!Position DetailsRole: Customer Service Representative (Veterinary Receptionist) Status: Full-time Salary: Competitive and based on experience Schedule: Four-day workweek with rotating SaturdaysBenefits HighlightsFinancial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonusesWellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discountsProfessional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowanceLifestyle Perks You'll Appreciate: Four-day workweeks, six paid holidays, an Employee Assistance Program, and an employee discount programAre you passionate about animals and dedicated to providing outstanding customer service? South Anderson Veterinary Clinic may be the perfect place for you.We're looking for a friendly, compassionate Customer Service Representative to serve as one of the first points of contact for our clients and their pets. In this role, you'll help create a welcoming experience while keeping the front office organized, supporting an efficient hospital workflow, and helping clients feel informed and cared for throughout every visit.At South Anderson Veterinary Clinic, we strive to live our values of Respect, Education, Compassion, and Honesty every day—with our clients, our patients, and one another. Our goal is to help pets and their families enjoy more quality days together, and every member of our team plays an important role in making that possible.Why You'll Love It HereFour-day workweek that supports a healthy work-life balanceSupportive, team-oriented environment where collaboration mattersWorkplace culture built around Respect, Education, Compassion, and HonestyOpportunities to learn, grow, and strengthen your veterinary knowledgeMeaningful relationships with clients and the pets they loveA role where your communication and problem-solving skills make a difference every dayLeadership that values excellent client service and teamworkWhat You'll DoWelcome clients and patients with warmth, professionalism, and compassionAnswer a multi-line phone system while assessing, prioritizing, and directing calls appropriatelySchedule appointments to support efficient use of doctor and staff timeCheck clients and patients in and collect accurate, pertinent informationConfirm upcoming appointments according to hospital protocolsCheck clients and patients out and collect payments at the time of serviceSchedule follow-up appointments as neededMaintain accurate client and patient information within the practice-management systemRespond to client questions and help resolve concerns professionallyMaintain a clean, organized, and welcoming reception areaSupport day-to-day front-office operations and administrative tasksCollaborate with doctors, technicians, assistants, and fellow CSRs to keep the hospital running smoothlyWhat You'll BringGenuine love for animals and the people who care for themExcellent verbal communication and interpersonal skillsStrong customer-service and problem-solving abilitiesPositive attitude and willingness to learnAbility to multitask and stay organized in a busy environmentComfort using Windows-based computer software and learning a veterinary practice-management systemAccurate and efficient data-entry skillsAbility to work independently while remaining a collaborative team playerAdaptability and willingness to support evolving hospital policies and processesConfidence handling client concerns and resolving conflict professionallyHigh school diploma required; associate's or bachelor's degree preferredTwo years of office, customer-service, or patient-relations experience preferredPhysical RequirementsAbility to remain active throughout the day, including walking, standing, bending, and squattingAbility to lift up to 40 poundsComfort working around animals of varying sizes and temperamentsThe Extras You'll Actually FeelA team that values kindness, communication, and mutual respectA four-day schedule that gives you more time outside the hospitalOpportunities to continue building your customer-service and veterinary knowledgeA workplace where your role in the client experience is genuinely importantThe satisfaction of helping pets and their families enjoy more quality days togetherBenefits You Can't BeatFinancial BenefitsA flexible approach to compensation that reflects your skill set and future performance401(k) matching & Roth Retirement Savings PlanFlexible Spending Account (full-time only)529 Savings PlanTuition Support Program (full-time only)Referral bonus programWellness BenefitsHealth insurance, including medical, dental, and vision (full-time only)Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.Sick Time / Paid Time OffFree or discounted lab work for employee petsPet discounts on services and productsPet food discount programWorkplace BenefitsQuarterly Team Rewards Bonus ProgramProfessional development opportunitiesContinuing education allowanceUniform allowanceLifestyle BenefitsSix paid holidays (full-time only)Employee Assistance ProgramEmployee discount programJoin Our Team!If you're ready to bring your compassion, customer-service skills, and positive attitude to a team where your work truly matters, we'd love to meet you.Apply today and discover why South Anderson Veterinary Clinic is a rewarding place to build your veterinary career.Diversity, equity, inclusion, and belonging are core values at South Anderson Veterinary Clinic and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their highest potential.