Operations Specialist

Job Description

Job Description

The Operations Specialist at Burly Botanicals plays a key role in keeping daily business functions running smoothly. This role supports production, fulfillment, inventory management, vendor coordination, and internal workflow optimization. You’ll ensure orders move accurately from creation to delivery, maintain clean operational data, and help streamline processes as the company grows.

Key ResponsibilitiesOrder & Fulfillment Operations

• Manage daily order flow from Distru and other sales channels, ensuring accuracy and timely processing.
• Coordinate with production and fulfillment teams to ensure orders are packed, labeled, and shipped on schedule.
• Monitor delivery confirmations and proactively resolve issues with carriers or customers.
• Maintain up‑to‑date records in Google Sheets, Distru, and internal systems.

Inventory & Production Support

• Track inventory levels across raw materials, packaging, and finished goods.
• Assist with cycle counts and reconcile discrepancies.
• Communicate low‑stock alerts and coordinate replenishment with purchasing.
• Support production scheduling by ensuring materials and documentation are ready.

Operational Data & Reporting

• Maintain clean, accurate data across operational platforms.
• Generate weekly reports on order volume, fulfillment performance, and inventory status.
• Identify trends, bottlenecks, and opportunities for efficiency improvements.

Vendor & Partner Coordination

• Communicate with suppliers regarding purchase orders, lead times, and delivery updates.
• Work with logistics partners to troubleshoot delivery issues or optimize shipping methods.
• Support compliance documentation and record‑keeping as needed.

Process Improvement

• Evaluate current workflows and recommend improvements to reduce errors and increase speed.
• Help implement new SOPs, tools, or automations.
• Ensure operational processes stay aligned with Burly’s brand standards and regulatory requirements.