Transcon Outbound Agent

Transcon Outbound Agent

Manage the on-time and accurate pick up, process, and transfer of Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of destination branches.

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operational system

Track and Trace Transcon files and reporting

Ensure accurate and timely client and vendor billing

Ensure delivery of freight and timely clearance when applicable

Interact with customers in arranging their shipments to meet customers service standards

Contribute and maintain good relationships with suppliers

Network communications, timely responses to emails and requests

Meet KPI standards in accordance with Company policy

Understand customers procedures and maintain updated internal SOPs

6 months to 1 year related experience and/or training; or equivalent combination of education and experience

Effective interpersonal skills, including proven verbal and written skills.

Detailed oriented with ability to manage multiple job functions with minimal supervision

Pro-active, strong organizational skills

Good computer skills (Excel, Word)

Fluent in English

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus