Automotive Estimator

Job Description

Job Description

Job Title: Automotive Estimator

Reports To: Operations Manager / General Manager

Position Summary

The Automotive Estimator is responsible for inspecting damaged vehicles, preparing accurate repair estimates, communicating with customers and insurance companies, and ensuring repairs are properly documented from start to finish. This position plays a critical role in delivering excellent customer service while maintaining profitability and repair quality.

Essential Duties & Responsibilities

• Greet customers and provide exceptional customer service throughout the repair process. 
• Inspect damaged vehicles and create complete, accurate repair estimates using estimating software (CCC ONE, Mitchell, or Audatex). 
• Identify all visible damage and work with technicians to uncover and document hidden damage. 
• Submit estimates and supplements to insurance companies and negotiate repairs when necessary. 
• Communicate repair timelines and updates to customers. 
• Schedule repairs and coordinate vehicle intake. 
• Order parts and verify correct pricing and availability when needed. 
• Review repair orders with technicians to ensure all necessary operations are included. 
• Monitor repair progress and issue supplements as additional damage is discovered. 
• Ensure all documentation, photos, and repair records are complete and accurate. 
• Maintain compliance with OEM repair procedures and insurance guidelines. 
• Assist with final quality control before vehicle delivery. 
• Explain invoices and completed repairs to customers at vehicle pickup. 
• Help maintain CSI (Customer Satisfaction Index) scores by providing outstanding communication and service. 
• Work closely with production staff to keep repairs moving efficiently. 
• Follow all company policies and safety procedures. 

Qualifications

• High school diploma or GED required. 
• Previous experience in collision repair estimating preferred. 
• Knowledge of automotive repair procedures and vehicle construction. 
• Experience with CCC ONE, Mitchell, Audatex, or similar estimating software. 
• Strong understanding of insurance claim processes. 
• Excellent customer service and communication skills. 
• Ability to multitask in a fast-paced environment. 
• Strong organizational and problem-solving skills. 
• Valid driver's license with a clean driving record. 

Preferred Qualifications

• I-CAR training or certifications. 
• ASE certification (preferred but not required). 
• Experience working in a collision repair facility. 

Skills

• Automotive damage analysis 
• Insurance negotiations 
• Estimating software proficiency 
• Parts identification 
• Customer service 
• Time management 
• Attention to detail 
• Written and verbal communication 
• Computer proficiency 
• Team collaboration 

Physical Requirements

• Ability to stand and walk for extended periods. 
• Frequently inspect vehicles by bending, kneeling, and crouching. 
• Ability to lift up to 50 pounds occasionally. 
• Must be able to operate vehicles safely. 

Work Environment

• Combination of office and collision repair shop environment. 
• Exposure to loud noises, dust, and varying temperatures. 
• Standard work schedule with occasional overtime as needed. 

Performance Expectations

• Produce accurate and complete repair estimates. 
• Maintain excellent customer satisfaction scores. 
• Minimize estimate revisions through thorough inspections. 
• Ensure supplements are submitted promptly. 
• Maintain strong communication with customers, technicians, and insurance partners. 
• Meet company goals for cycle time, gross profit, and estimate accuracy.