Community Associate

Community Associate Under supervision with some latitude for independent action, the selected candidates will provide information to customers, conduct research and perform clerical support. 1. Answer heavy volume of incoming calls. 2. Receive complaints and create service requests as needed. 3. Schedule and confirm appointments. 4. Record and log appointments into computer system. 5. Respond to telephone, mail, e-mail and in-person inquiries; determine service required. 6. Utilize computer databases and information technology systems; research data needed to respond to inquiries. Note: Selected candidates may be required to work evenings, weekends and holidays. Note: Depending on experience, selected candidate may be assigned to the Maintenance Call Center, Section 8/ATAD Call Center or Quality Assurance Unit. Additional Information: 1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 2. NYCHA residents are encouraged to apply. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS). Minimum Qualifications Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above. Preferred Skills 1. Excellent verbal and written communication skills. 2. Strong interpersonal and organization skills 3. Knowledge of MS Office - Excel, Word and Siebel 4. Proven ability to work collaboratively with cross-functional teams. 5. Ability to analyze significant amounts of information and identify the most important issues. 6. Demonstrated ability to prioritize and successfully carry out multiple assignments and meet deadlines Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website. Residency Requirement NYCHA has no residency requirements. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.