Second Shift Veterinary Receptionist (Care Coordinator) - Carolina Veterinary Specialists - Charlotte

PetVet Care Centers' Carolina Veterinary Specialists - Charlotte is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team!


At PetVet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter.


Because life is better with pets.


We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.


With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview


Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.


Carolina Veterinary Specialists - Charlotte in Charlotte, North Carolina, is a busy, multi-specialty and emergency hospital where a highly skilled team works collaboratively to provide advanced, compassionate care in a fast-paced and rewarding environment.


Key Responsibilities

• Greet clients in a friendly, professional, and efficient manner
• Answer multi-line phone system and direct the calls accordingly
• Obtain medical and other information from referring vets
• Schedule and confirm appointments
• Check-in patients in the hospital according to schedule and prepare patient files
• Page overhead to notify appropriate departments that patients have arrived
• Scan or otherwise record medical records
• Make sure the lobby and reception areas are organized and neat, including stocking and cleaning the beverage areas for clients
• Fax, file, and distribute faxes and other documents
• Obtain deposits and other payments from clients
• Client admission and check out
• Use system email
• Print and distribute daily schedules
• Process credit applications
• Mail out prescriptions

Competencies

• Customer Service
• Multi-Tasking
• Cash handling
• Professional appearance-Smiles and positive attitude
• Computer and business system proficiency
• Verbal and written communication skills
• Phone systems

Qualifications (Required)

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• 1-year related experience in reception role
• Working effectively as a team
• Organization skills

Preferred Skills (Nice to Have)

• 1 year of experience in pet care industry

Schedule: Monday-Friday from 4PM-12AM


What We Offer
We care deeply about supporting our team members - professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support - including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle - a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$16-$18 USD

At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.


Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.


You care for pets. We care for you.


PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V


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