Customer Success Specialist

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Lucid’s Customer Success Team focuses on ensuring customers maximize the value of our products, with a strategic focus on large‑account retention and growth in collaboration with Sales. The Customer Success Specialist role blends personalized engagement with scalable, data‑driven initiatives across a diverse book of business. Responsibilities Develop a deep understanding of customers’ business objectives and align Lucid’s solutions to support these goals. Drive scalable customer engagement strategies while managing a large portfolio of accounts. Monitor customer usage data and proactively address retention risks through targeted outreach. Build and execute data‑driven recommendations at scale, utilizing relevant customer success platforms and data analytics to improve product adoption and retention. Drive cross‑functional initiatives and collaborate with other teams to improve the overall customer experience, resulting in greater customer satisfaction and loyalty. Design and refine tools, processes, and best practices that maximize customer success at scale, ensuring customers realize the greatest possible value from Lucid. Provide high‑touch customer success management to strategic business accounts, focusing on retention, risk mitigation, and account expansion. Requirements Bachelor’s degree with strong academic performance (or equivalent experience). 0–2 years of experience, preferably in customer success or a related client‑facing role. Ability to think strategically and approach open‑ended challenges with creativity. Strong organizational skills, attention to detail, and a collaborative spirit. Personal ownership and accountability in driving customer success outcomes. Exceptional communication skills, both written and verbal, with the ability to convey complex ideas clearly and persuasively. Passion for solving problems with empathy and a solution‑oriented mindset. Ability to work effectively in a fast‑paced, rapidly evolving environment. This position is hybrid, combining remote work with in‑person collaboration at our South Jordan office two days per week (Tuesday and Thursday). Preferred Qualifications Familiarity with Customer Success practices, retention‑focused strategies, and scaling customer engagement programs. Technical aptitude and a passion for becoming a subject matter expert in the Lucid Suite. A strong desire to learn and solve new challenges with intellectual curiosity and determination. Previous experience in customer success management, account management, or a related role. As set forth in Lucid Software – Extra Job Board’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr Lucid Software - Extra Job Board