Summer 2027 Intern - Pharmacy Services at Emergent Holdings in Kalamazoo, Michigan

Senior Health Services Pharmacy Internship

Senior Health Services is looking for pharmacy students in their second year to assist with the quality improvement metrics for the Blue Cross Blue Shield of Michigan Medicare population. Fully remote, full time paid summer internship. Equipment will be provided. Interns are required to work 40 hours per week from mid-May to mid-August the summer between P2 and P3 year. Primary responsibilities include telephonic outreach to patients and providers to support CMS Stars measures such as Medication Adherence and Statin Use in Persons with Diabetes (SUPD). Opportunities to learn about several aspects of Part D insurance and practice in a managed care pharmacy setting.

Prepares and delivers presentation(s) on assigned topic(s). Shows learning and both personal and professional growth and understanding of responsibilities. Shows punctuality, professionalism, and a positive attitude when completing assignments. Manages multiple deadlines. Maintains confidentiality. Responds to internal and external customer inquiries. Assemble member communication letters and articles regarding a variety of health and medication topics. Compose communications directed to prescribers about common prescribing issues. Conduct member education calls to assist with Medicare Part D quality improvement measures. Attend meetings and collaborate with clinical pharmacists and other team members to develop and execute projects. Manage, organize and analyze information databases relative to intern projects. Perform other related duties which may not be specifically listed in the position description, but are within the general occupational series and responsibility level typically associated with the employee's class of work.

Completion of 2 years of a Doctor of Pharmacy (PharmD) program by the start of the internship program is mandatory. A GPA of at least a 3.0 in the PharmD program and completion of a bachelors degree prior to the start of the PharmD program are both highly preferred. Work experience in a hospital or community pharmacy is preferred. Excellent oral and written communication skills. Excellent working knowledge of computers and company standard software; Internet research experience strongly preferred. Ability to proofread documents for spelling, grammar and punctuation. Strong phone skills, especially when speaking to members/patients. Communication professionally with physician offices. Good presentation skills and medical literature research skills are essential. Participate in shared decision making and escalate to pharmacy preceptor when appropriate. Ability to exchange information clearly and concisely and to present ideas, report facts and other information. Full and complete documentation of patient and provider conversations. Ability to establish workflows, manage multiple projects and meet necessary deadlines while maintaining composure during stressful situations occurring as a result of workloads and/or deadlines. Ability to maintain confidentiality of patient and company information.

Work is performed remotely or can be hybrid. The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description. Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $18 and $33. We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.