Server Assistant

Server Assistant

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH. Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e-commerce platforms. Through strong partnerships with the world's most esteemed brands, cutting-edge technology and the industry's most comprehensive luxury customer data, Saks Global is shaping the future of retail.

As a Restaurant Server Assistant, you are the backbone of the dining room floor, ensuring our guests experience the seamless, high-caliber hospitality that defines Saks Global. In this role, you will meticulously maintain the dining room layout, support the service and culinary teams, and execute table maintenance. Your keen eye for detail, pacing, and premium service standards will directly contribute to an unforgettable dining experience for every guest.

Dining Room & Table Maintenance

• Aesthetic & Ambiance: Focuses on table maintenance in the dining room, ensuring tables are promptly cleared, sanitized, and flawlessly reset according to brand standards.
• Station Preparedness: Masterfully learns table numbers, seating charts, and server sections to navigate the floor with precision.
• Stocking & Supply Management: Proactively polishes and restocks clean glassware, flatware, china, and fresh linens throughout the shift.
• Station Upkeep: Cleans, organizes, and maintains all service stations, beverage areas, and side-work hubs.
• Room Setup: Sets up the dining room before service with foundational items, including water carafes, coffee, iced tea, and ice reservoirs.

Hospitality & Service Support

• Food & Beverage Delivery: acts as a food runner, delivering culinary items and beverages from the kitchen to the guest tables exactly as indicated by kitchen tickets.
• Team Collaboration: Anticipates and assists the front-of-house waitstaff and back-of-house kitchen staff with real-time operational needs, such as refilling guest beverages, restocking line plates, bagging luxury "to-go" orders, and prepping the expediter station.
• Guest Interaction: Handles additional guest requests on the floor with immediate, gracious hospitality, looping in the primary Server or Manager as needed.
• Floor Mechanics: Flexibly assists with the physical configuration of the room, including safely moving or adjusting tables, chairs, and highchairs to accommodate guest comfort.

Operational Standards & Compliance

• Task Execution: Executes all pre-shift, post-shift, daily, and weekly side-work duties with high discipline under the direction of the leader.
• Team Briefings: Actively participates in daily pre-shift meetings to review daily specials, floor pacing, and VIP reservations.
• Luxury Standards: Maintains the highest level of personal hygiene and luxury presentation standards, including a clean, pressed uniform and professionally styled hair and nails to eliminate food contamination risks.

Schedule & Shift Integrity

• Arrives to the workstation on time, fully dressed in proper uniform, and equipped with the tools necessary to perform daily duties.
• Exercises absolute integrity with scheduling by punching in/out accurately for all shifts and coordinating timed meal breaks seamlessly with the team.
• Follows established restaurant procedures for any schedule or shift changes, and coordinates all time-off requests proactively with management.

What You Will Bring

• High School Diploma or GED preferred.
• Previous experience in a food and beverage or upscale hospitality role, with a basic understanding of table service guidelines.
• Service Mechanics: Foundational knowledge of the proper order of service and the correct placement of luxury table settings (china, glass, flatware) based on kitchen tickets and training manuals.
• Culinary Knowledge: Familiarity with basic food preparation concepts and culinary terminology to confidently navigate kitchen-to-table communication.
• Attributes: Highly motivated, results-driven, detail-oriented, and able to work autonomously in a fast-paced environment.
• Team Mentality: A strong passion for hospitality and a dedicated "win together" collaborative mindset.
• Physical Demands: Role requires significant physical stamina for extended periods of standing, walking the floor, bending, climbing stairs, and the ability to lift and carry up to 35 pounds.
• Flexibility: Must be willing to work a flexible schedule based on premium retail and hospitality business needs, which will include evenings, weekends, and holidays.

Your Life and Career at Saks Global

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Salary and Other Benefits

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).