Customer Service Specialist I

Customer Service Specialist I

Our client, a leader in biotechnology and diagnostics, is looking for a Customer Service Specialist I based out of South San Francisco, CA. If you are interested to discuss further, please review the details below. The Opportunity In this role, you will serve as a key technical and customer-facing expert, supporting complex customer needs and ensuring high service quality. You will play an important part in driving customer satisfaction and improving service operations. Key Responsibilities: Handle complex customer inquiries and escalations Provide expert-level support in customer interactions Train and mentor customer service associates Analyze customer feedback to identify service improvements Ensure high levels of customer satisfaction and service excellence Required Qualifications: 0–5 years of relevant experience Strong problem-solving and analytical skills Excellent verbal and written communication abilities Ability to manage customer complaints and resolve issues efficiently Work Model Hybrid Fully on-site for the first eight weeks (training period) After training: Two days remote and three days on-site On-site anchor days: Tuesday through Thursday Working Hours Between 6:00 AM and 5:00 PM (8-hour shift within this window) Training period (first eight weeks): 7:30 AM – 4:00 PM If interested, please send your updated resume at View email address on click.appcast.io