Freight AR Specialist

Job Description

Job Description

We are looking for a detail-oriented Freight AR Specialist to support accounts receivable, billing accuracy, and collections activities for a logistics operation in Grand Rapids, Michigan. This position plays an important role in maintaining healthy customer accounts, improving cash flow, and partnering with internal teams to address payment concerns. The ideal candidate brings strong billing and credit knowledge, sound judgment, and the ability to manage account issues with professionalism and urgency.

Responsibilities:
• Oversee a portfolio of customer accounts by tracking aging activity, reviewing payment behavior, and addressing overdue balances in a timely manner.
• Prepare, validate, and submit invoices through customer and third-party billing systems to promote accurate and prompt payment.
• Investigate account discrepancies such as disputes, deductions, and partial payments, then coordinate resolution with the appropriate stakeholders.
• Evaluate credit-related requests, support decisions on account terms and exposure, and assist with establishing new customer profiles.
• Partner with Sales to assess receivable trends, discuss collection strategies, and prioritize follow-up efforts across assigned accounts.
• Serve as a financial point of contact for Sales and Operations by providing insight into payment history, account standing, and potential credit concerns.
• Post incoming payments accurately and maintain complete, up-to-date records within the accounts receivable process.
• Develop recovery plans for delinquent or high-risk accounts in collaboration with Sales, Operations, and leadership teams.
• Contribute to month-end close activities by assisting with reconciliations, reporting, and other accounts receivable support tasks.
• Recommend process enhancements that strengthen billing, credit, and collection performance while supporting overall cash flow objectives.• At least 3 years of experience in accounts receivable, billing, credit, or commercial collections.
• Background in billing operations, invoice processing, and account statement management.
• Working knowledge of credit review practices, including evaluating terms, limits, and customer account risk.
• Experience using computerized billing systems and third-party invoicing platforms.
• Ability to research and resolve payment discrepancies, deductions, and customer account issues effectively.
• Strong communication skills with the ability to collaborate across Sales, Operations, and Finance teams.
• High attention to detail and accuracy when applying payments, maintaining records, and reviewing account activity.
• Proficiency in managing collections efforts and supporting cash flow through consistent follow-up on outstanding balances.