Call Center Agent

Call Centre Agent

The Braumart Theatre, a historic cornerstone of events in Iron Mountain, Michigan, is seeking a dedicated and professional Call Centre Agent to join our customer service team. As a central destination for live entertainment, films, and community gatherings, the Braumart Theatre prides itself on delivering exceptional experiences. We are looking for an enthusiastic individual to be the first point of contact for our valued patrons, providing outstanding service and support. This is a fantastic opportunity for a customer service professional to contribute to a vibrant arts organisation and play a key role in our continued success.

Responsibilities

• Professionally handle inbound calls and email enquiries regarding ticket sales, event information, and general queries.
• Provide accurate and detailed information about our diverse programme of concerts, tribute shows, and community events.
• Process ticket bookings, exchanges, and refunds efficiently and accurately using our designated ticketing system.
• Resolve customer issues and complaints with empathy and patience, ensuring a positive outcome and maintaining customer satisfaction.
• Maintain an up-to-date knowledge of all theatre schedules, promotions, and policies.
• Meticulously record customer interactions and transactions in our database.
• Collaborate with the wider team to ensure a seamless and positive experience for all patrons.

Qualifications

• Proven experience in a call centre or customer-facing service role is essential.
• Exceptional verbal and written communication skills with a professional and friendly telephone manner.
• Strong active listening and problem-solving skills.
• Excellent IT literacy, with proficiency in Microsoft Office and experience using CRM or ticketing software.
• A high degree of accuracy and attention to detail.
• The ability to work independently in a fast-paced environment.
• A genuine passion for the arts, theatre, or live entertainment is highly desirable.

Benefits

• A competitive salary and benefits package.
• Comprehensive health and wellness schemes.
• Generous paid time off and holiday entitlement.
• Opportunities for ongoing professional development and training.
• A positive, supportive, and collaborative team culture.
• Employee discounts on tickets for our exciting range of shows and events.