Ecommerce & Sales Support Specialist

Job Description

Job Description

Department: Sales
Reports To: Sales Management
Position Type: Full-Time, Salaried

Position Summary

The Ecommerce & Sales Support Specialist is responsible for the day-to-day management, maintenance, and operational execution of the company's Amazon and Shopify storefronts, while also providing essential sales and market support to the Sales Department.

This position has direct responsibility for maintaining product listings, managing ecommerce promotions, coordinating product information and imagery, processing returns and refunds, and ensuring the accuracy and effectiveness of online storefront operations. The role works in partnership with outside digital marketing firms to support ecommerce performance, implement marketing initiatives, and maintain a consistent brand presence across digital sales channels.

In addition to ecommerce management, this position supports wholesale sales operations through product setup, retail account maintenance, pricing, order processing, sales reporting, forecasting, and seasonal market preparation.

The ideal candidate has hands-on experience managing an Amazon storefront and Shopify website, is highly organized and detail-oriented, and can independently manage day-to-day ecommerce operations while coordinating effectively with external partners and internal teams.

Essential Duties and Responsibilities

1. Ecommerce Management — Amazon & Shopify

• Take ownership of the day-to-day management and maintenance of the company's Amazon and Shopify storefronts.
• Manage and maintain product listings, including product descriptions, attributes, images, pricing, and other required product information.
• Ensure product content is accurate, complete, consistent, and optimized for the online shopping experience.
• Coordinate product launches, listing updates, and ongoing catalog maintenance across both platforms.
• Manage monthly promotional codes and offers within Shopify and coordinate corresponding Amazon promotional setup with outside partners or designated team members.
• Monitor storefront operations and identify listing errors, content issues, pricing discrepancies, and other matters requiring resolution.
• Process and oversee ecommerce returns and refunds on a weekly basis.
• Coordinate with outside digital marketing firms on ecommerce initiatives, campaigns, website improvements, and promotional activities.
• Communicate ecommerce needs, product information, and promotional details to outside partners to ensure timely and accurate execution.
• Monitor ecommerce activity and available sales and performance reports to identify opportunities for improvement.
• Maintain consistent product presentation and brand standards across Amazon and Shopify.
• Stay informed about relevant platform requirements, tools, and operational changes affecting the company's online stores.

2. Product Setup and Wholesale Account Maintenance

• Set up all products and maintain accurate product information in company ERP system.
• Prepare product setup sheets for each seasonal market.
• Create market-specific price lists for regular accounts and key retail partners, including Dillard's, Macy's, Kohl's, and Belk.
• Complete product setup and maintenance within Macy's NuORDER platform.
• Enter and maintain product data and images in Kohl's K-Link for each market.
• Ensure product details, pricing, images, and supporting information are accurate and submitted according to retailer deadlines.

3. Order Processing and Inventory Support

• Place orders to Amazon to facilitate timely shipment of products as inventory becomes available.
• Place replenishment orders as needed to support ongoing sales and inventory requirements for Amazon and Shopify.
• Coordinate order placement and related product information to help ensure efficient order fulfillment.
• Identify order or inventory discrepancies and work with the appropriate team members to resolve issues.

4. Sales Reporting and Forecasting

• Run sales and inventory reports for each market to support forecasting, planning, and sales management decisions.
• Compile and organize relevant sales information for review by Sales Management.
• Assist in identifying product performance and replenishment needs through available sales data.
• Maintain accurate records and reporting information to support wholesale and ecommerce operations.

5. Market and Photo Shoot Coordination

• Prepare product setup documentation and pricing materials for each seasonal market.
• Organize product samples for photo shoots, ensuring samples are properly identified, organized, and available as required.
• Coordinate product information and imagery needed for ecommerce listings, marketing initiatives, and wholesale presentations.
• Assist with additional market preparation activities and deadlines as needed.

6. Cross-Functional Coordination

• Work closely with Sales Management, internal departments, and outside digital marketing firms to support ecommerce and wholesale sales objectives.
• Provide timely product information, images, pricing, and promotional details to the appropriate partners.
• Track outstanding projects and deadlines to ensure tasks are completed accurately and on schedule.
• Take initiative in identifying operational issues, recommending improvements, and implementing solutions within the scope of the position.
• Perform other related duties as assigned.

Qualifications and Experience

Required Qualifications

• Demonstrated hands-on experience managing an Amazon storefront, including product listings, catalog maintenance, promotions, and day-to-day operational requirements.
• Experience managing or administering a Shopify ecommerce website.
• Strong understanding of ecommerce operations, online product merchandising, and digital storefront maintenance.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong organizational skills, attention to detail, and ability to manage multiple projects and deadlines.
• Excellent written and verbal communication skills.
• Ability to work independently, exercise sound judgment, and take ownership of assigned responsibilities.
• Ability to coordinate effectively with outside digital marketing agencies and internal teams.

Preferred Qualifications

• Experience with Amazon Seller Central and Shopify administration.
• Experience coordinating ecommerce marketing campaigns, promotional offers, and product launches.
• Familiarity with Amazon and Shopify reporting and sales analytics.
• Experience in apparel, fashion, wholesale, retail, or consumer products.
• Experience with Macy's NuORDER, Kohl's K-Link, and other retailer product information systems.
• Experience with inventory management, order processing, and sales forecasting.

Education and Experience

• Bachelor degree is equivalent required; additional education in business, ecommerce, marketing, merchandising, or a related field preferred.
• Relevant professional experience in ecommerce management, online merchandising, or digital sales operations required.
• Direct experience managing an Amazon storefront is a requirement for this position.

Miss Elaine, Inc., a heritage women's sleepwear company celebrating 100 years in business, is seeking a candidate to support our developing ecommerce business on Amazon and Shopify.

Company Description

Miss Elaine, Inc., a heritage women's sleepwear company celebrating 100 years in business, is seeking a candidate to support our developing ecommerce business on Amazon and Shopify.