Project Manager (Intermediate) or Equivalent

Wits Solutions Inc. (WITS) is a SBA certified Small Disadvantaged Business with headquarters in the metropolitan Washington D.C. area. WITS has been providing best-in-class solutions in professional IT and administrative consulting to various Federal, State, Local and commercial customers. At WITS, we believe in working not for our clients but with them. This is why right from the beginning; our analysts and solution-builders work closely with our clients to ensure that the project outcomes continue to deliver value long into the future.

Job Description:

Education/ Certification Mandatory:

• Bachelor's degree. Recommended baseline; confirm against the mapped OASIS+ SB LCAT description.

Work Experience Mandatory:

• 5 to 7 years of relevant experience, including 3+ years directly supervising FOIA, privacy, records, or document-processing teams of 20 or more staff.
• Hands-on Federal FOIA and Privacy Act processing experience with expert knowledge of the nine FOIA exemptions and Privacy Act access and verification rules (6 CFR 5.21(d)).
• Demonstrated management to quantitative production and quality standards, including throughput measures and error-rate standards.
• Experience with a Federal FOIA case management system (the SOW references the Department FOIA processing system and 'FX' review logs; FOIAXpress experience strongly preferred).
• Experience running daily on-site operations, workload assignment, timekeeping, quality control, and escalation in a Government facility.
• Must be available at award and committed in writing in the quote.

Education/Certifications Nice To Have:

• PMP or CAPM; DOJ OIP or ASAP FOIA training; IAPP CIPP/G .

Work Experience Nice To Have:

• Prior DHS Privacy Office, CBP FOIA, or DHS Component FOIA operations; experience with backlog reduction; experience supporting FOIA appeals and litigation deadlines; experience with PRIVCATS or comparable compliance artifact tracking; experience managing a mixed on-site and telework workforce under COR-approved telework rules.

Roles And Responsibilities:

• Designated Key Personnel providing on-site, day-to-day operational management of the delivery team at St. Elizabeths.
• Direct daily execution across FOIA processing, privacy compliance, oversight, and administrative support; assign and balance workload across analysts and technical specialists.
• Enforce the SOW 2.12 performance measure tables for initial request processing, CBP records processing, and litigation and appeals processing.
• Ensure cases submitted for Federal review are 100% complete and 95% error free; manage rework on cases returned for exceeding the 6% page correction threshold.
• Hold the team to redaction throughput of 200 pages per day and 1,000 pages per week minimum across assigned records, within the stated plus or minus 5% tolerance.
• Verify acknowledgement within 2 business days of a perfected request, component tasking within 2 days of assignment, a 10 business day component search window, and at least weekly follow-up on outstanding search taskers with case notes recorded.
• Confirm records are reviewed for responsiveness and de-duplication and uploaded within 7 days, and that redaction starts within 2 days of upload to the review log.
• Ensure daily upload of correspondence, complete and accurate case notes, and weekly status case notes on every assigned request.
• Oversee appeals and litigation support, including 1-day litigation writeups, component equity review at 750 pages per 8 hours, and release by court deadlines.
• Maintain daily working communication with the COR; escalate emerging problems at the bi-weekly progress meetings.
• Feed content to the Monthly Status Report and maintain the self-report tracking of work not captured in the processing system.
• Manage onboarding, security package submission, training completion, badge control, separations, and the separation checklist for the on-site team.
• Maintain continuity of operations and coverage during leave and absences; execute surge staffing when the Government exercises surge.
• Serve as the sole channel for situational telework requests to the COR and confirm teleworking staff are reachable by phone and on DHS GFE via VPN.
• Ensure contractor personnel identify themselves as contractors, display badges above the waist, and comply with facility conduct and security rules.