Medical Office Specialist

Medical Office Specialist

Welcomes and orients patients and visitors into the practice, and ensures that demographic, financial, and insurance information is correctly obtained and updated. Provides clerical support and assistance to health center staff, including physicians and mid-level providers.

Essential Functions:

1. Answers the telephone, handles all patient calls, routes to appropriate persons, or takes messages, ensuring adequate information is obtained.

2. Schedules patient appointments and keeps provider informed of schedule, notifying clinical support staff of patient's arrival.

3. Confirm patient next day appointment.

4. Greets patients and visitors, determines their needs, and directs them appropriately.

5. Checks out patients and schedules follow-up appointments and referrals, if needed, per provider instructions.

6. Identifies workers compensation visits and compiles appropriate documents.

7. Scan documents into medical record.

8. Prepares deposit slip for payments received and deposits at bank.

9. Performs billing and related billing functions.

10. Gathers patient registration information, and insurance cards ensuring such information is accurate and enters such information into the electronic medical record.

11. All insurance cards to be scanned at visit.

12. Verifies eligibility through EMR, insurance portals or over the phone with insurance companies.

13. Attaches insurance referral to all appointments when needed.

14. Collects patient co-pays.

15. Faxes, copies, or mail medical information as needed or required.

16. Performs other work-related duties as assigned.

17. Complies with local, state and federal laws and regulations.

Requirements:

Availability Requirements:

Monday through Friday 8:30 a.m. - 5:30 p.m.

• High school or GED preferred.

Pines Health Services is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal or Maine law.