Global Security - Alarm Monitoring Specialist

Alarm Monitoring SpecialistAre you ready to be at the center of the action, protecting thousands of employees and assets across North America? At JPMorganChase, our Global Security team operates around the clock, and we're looking for a dedicated professional who thrives in a fast-paced, high-stakes environment where your work truly matters.As an Alarm Monitoring Specialist at JPMorganChase within the Global Security team, you will serve as the primary intake point for security-related incidents across retail branches and corporate locations, acting as the firm's communication and situational awareness hub. You will monitor, research, review, and analyze alarms and video footage to ensure timely compliance with standard operating procedures. Your work directly contributes to the safety of our people and the protection of firm assets — 24 hours a day, 7 days a week, 365 days a year. This role offers a unique opportunity to grow within a world-class security organization while making a meaningful impact every single day.Job ResponsibilitiesRespond promptly to alarm signals to ensure the protection of lives and property, following established protocols with accuracy and urgencyDispatch law enforcement, security personnel, or service vendors appropriately based on incident type and severityManage inbound calls and conduct initial triage and troubleshooting, resolving issues directly or routing them to the appropriate resourceEscalate sensitive or high-impact incidents to senior managers and notify relevant Security and Threat teams in a timely and accurate mannerPlace alarm systems on test when required and create service jobs correctly as neededReport false or problem incidents to the appropriate department for corrective action and resolutionEnsure all standard operating procedures are followed consistently and accurately across every interactionExecute critical alarm testing on schedule and take ownership of identified faults through to resolutionCompose and deliver accurate incident communications — verbal and written — to security, operations, resiliency, and facilities responders via internal communication platformsDemonstrate flexibility to support staffing needs during overnights, weekends, holidays, and crisis situations, remaining reachable via email, text, and telephoneRequired Qualifications, Capabilities, and SkillsFormal training or certification on Alarm Monitoring Specialist concepts and 2+ years of applied experienceStrong verbal and written communication skills with the ability to engage clearly across all levels of the organizationDemonstrated problem-solving and troubleshooting ability in time-sensitive or high-pressure environmentsAbility to work both independently and collaboratively as part of a teamFamiliarity with access control, video surveillance, and intrusion detection software and hardwareSolid understanding of security principles and methodologiesHigh standard of integrity, reliability, and professional judgmentAbility to multitask, remain composed under pressure, and think critically before actingProven ability to build and maintain effective working relationships with team members and stakeholdersPreferred Qualifications, Capabilities, and SkillsPrior experience in an alarm monitoring center, security operations center, or similar 24x7 environmentExperience working within a large, complex organization with multiple locations or sitesFamiliarity with incident management or dispatch platformsKnowledge of physical security best practices and emergency response protocolsBilingual communication skills are a plus