Account Manager

Account ManagerProfitero+ is looking to hire an Account Manager onto our Customer Success team to help manage our growing portfolio of clients! In this role, you will be responsible for supporting and developing our growing branded customer base and will serve as a trusted point of contact for a book of 10-12 accounts within our rapidly-expanding portfolio of CPG brands. You will go above and beyond just day-to-day account management by building relationships that level up our client partnerships to help ensure retention of existing accounts and create opportunities for expansion of business.The ideal person in this role will be able to leverage their outstanding communication and client relationship management skills as well as their holistic understanding of the ecomm/digital commerce space, their knowledge of how to develop and use data-driven insights and analytics to interpret and explain account performance, and their ability to translate highly technical concepts across cross-functional teams and delivery channels to support, develop, and nurture client relationships across their entire book of business in order to help drive growth for the organization.PLEASE NOTE: This is a hybrid role based out of our Boston office and will require onsite engagement an average of 3-4 days/week. Candidates local to the Boston metro and willing to commit to a hybrid schedule will be prioritized but highly qualified candidates in other major metros may also be considered.ResponsibilitiesUse a deep understanding of how to leverage eCommerce data and expert knowledge of the Profitero tool to help our clients derive significant value from the tool, leading to high satisfaction and uncontested renewals.Manage day-to-day account operations (client emails and ad-hoc requests, data accuracy, support tickets, user training, meeting prep for bi-weekly touchpoints and QPRs) efficiently, ensuring a seamless client experience and high levels of customer satisfaction.Build and document clear, quantified value stories (ROI, business impact, usage trends) throughout the client lifecycle, arming clients' leadership with the evidence needed to justify continued investment, secure uncontested renewals, and ensure account retention.Support upsell and expansion strategy, identifying whitespace within existing accounts, building compelling business cases, and driving cross-sell/upsell conversations to close incremental revenue.Act as a trusted advisor, proactively sharing thought leadership, competitive/category insights, and best practices that push clients toward higher-value platform usage and help client change how they think about the data.Develop and leverage data-driven insights and analytics to interpret and explain account performance to the client, translating technically-complex concepts and issues across cross-functional teams.As a product expert and client representative, providing feedback and guidance to our engineering team to inform the product roadmap and improve tool usability.Mentor and coach junior team members, modeling Profitero's proactive, value-first approach to leadership.Qualifications3+ years of prior professional account management/customer success and/or eCommerce/CPG/brand/retailer experience, preferably within a SaaS, product, or technical environment. Bachelor's degree in marketing, technology, or a related field preferred; experience may be substituted. Strong analytical skills with an ability to leverage analytics and campaign performance metrics to derive insights and develop data-driven recommendations to help clients make informed decisions. Broad understanding of the ecommerce and digital marketing landscape, both inclusive and exclusive to the immediate capabilities of the Profitero product and specific scope of the account remit. Ability to identify, synthesize, respond to, and resolve issues and conflicts as they arise. High degree of comfort with technology and technical concepts. Highly analytical with an ability to leverage analytics and campaign performance metrics to derive insights and develop data-driven recommendations to help clients make informed decisions. Sound decision-making ability rooted in agency, client, and industry knowledge. Comfort operating with a high level of ownership, autonomy, and accountability. An active listener with clear and persuasive verbal and written communication and presentation skills, a high degree of emotional intelligence, and an ability to tell a smart, concise story using data. Experience communicating with and presenting to client representatives at all levels on a regular basis. A natural sense of urgency with an ability to work quickly, efficiently, and accurately within tight deadlines and constantly-evolving project parameters, scope, and goals. Outstanding organizational skills with an extraordinary attention to detail. A high degree of business savvy with a constant eye towards growth. Flexible and adaptable with an ability to manage and drive success across multiple concurrent projects and competing priorities. A competitive goal-driven self-starter and with the constant drive to exceed expectations. Highly collaborative but independently capable. Prior experience mentoring and managing more junior team members strongly preferred.The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents. Profitero+ is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io. All of your information will be kept confidential according to EEO guidelines. Compensation Range: USD $60,800.00 - USD $89,600.00/Annually.