Learning Operations Manager

Job Description:Chewy is looking for a Learning Operations Manager to join our Learning Team! The ideal candidate...  What you'll do:Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers  Identify needs or gaps in learning process and in consultation with Operations Teams  Design training and development programs based on the organizational needs in consultation with Regional Learning Manager  Recruit and observe team of on the floor trainers for process training  We are looking for someone who can conduct train-the-trainer sessions and Leadership training and conduct remediation training as needed  Facilitate courses or learning sessions with all process job roles and with Leadership as needed  Coordinate all training conducted across shifts and areas  Maintain daily communication with Operations, HR, Recruiting and other teams  Maintain knowledge of operation processes for ongoing assessment of the training process  Fulfill additional responsibilities as assigned  What you'll need:BA, BS or equivalent experience  4+ years of successful training experience and validated proficiency in delivering and crafting training  2-4+ years guiding a team within a training/learning, HR or similar function  2-4+ year in Operations or process improvement role  Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook)  Understanding of fulfillment/distribution center/warehouse processes and flow  Well-developed observational and analytical skills  Effective verbal and written communications skills  Able to work flexible schedules / shifts as needed for 7 day operation  Validated skills for planning daily/weekly tasks and adapting to contending demands  Strong skills developing relationships across all levels and functions  Must be willing to travel  Bonus:Instructional design using ADDIE, TWI model, or similar  Facilitation and presentation skills  Ability to work in a fast-paced distribution environment  Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction  Detail oriented and accurate with the ability to focus attention on details  Ability to prioritize, lead and complete projects with tight deadlines  Familiarity with process improvement methodologies such as LEAN or Six Sigma  Does this sound like you? If so, we would love to hear from you! Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact View email address on click.appcast.io access Chewy's California CPRA Job Applicant Privacy Policy, please click here.Job SummaryJob number: R30145Profession: Human Resources