Hourly Center Manager - Gurnee, IL

Job Details Job Location: 6447 Grand Ave - Gurnee, IL 60031 Salary Range: $22.00 - $24.00 Hourly Job Type: Full-time Work Location: In person Are you an experienced retail sales manager, spa manager, or salon leader looking to grow your career in the beauty and wellness industry? Join European Wax Center, the nation’s leading expert in body waxing services, and lead a high-performing team in delivering exceptional guest experiences. Job Summary As a Center Manager, you will oversee all aspects of daily operations at our European Wax Center location. You’ll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence. This is a great opportunity for someone with a passion for beauty, strong leadership skills, and a drive to exceed goals. Key Responsibilities Lead and manage a team of Guest Service Associates and Licensed Wax Specialists Drive center performance through sales goals, membership growth, and guest retention Oversee scheduling, inventory, payroll, and daily operations Ensure compliance with health and safety regulations and brand standards Provide coaching, training, and performance feedback to team members Resolve guest concerns with professionalism and care Learn and develop a deep understanding of KPIs and financial acumen Qualifications 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background) Strong sales background preferred Proven ability to lead and motivate a team Established history of managing multiple direct reports Strong communication, organizational, and problem‑solving skills Sales‑driven with a focus on customer service excellence Flexible availability, including evenings and weekends Growth mindset Additional Skill & Physical Requirements Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance Places the guest first and coaches associates to connect with guests, building brand loyalty through behavior, product presentation, and service Is self‑motivated and a go‑getter; accountable, punctual, organized, reflecting the brand Leads and inspires by example, regularly encouraging fact‑based solutions and celebrating the success of others Will have an open and flexible schedule Ability to communicate effectively through written and verbal interactions Ability to learn and operate a POS system Physical requirements: ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally; ability to stand and work on the floor for extended periods – 80% or more of total shift Benefits (subject to eligibility) Competitive base salary + monthly performance bonuses Paid time off (PTO) and holidays Generous benefits package, including 401(k) with match, health, vision, dental, and more Discounts on waxing services and retail products Ongoing training and career development opportunities Supportive, empowering, and inclusive work environment Perks Daily Pay Employee Assistance Program Team Member Assistance Fund Culture Committee – have fun while being the best Referral Bonus – generous incentive to hire all roles Why Join European Wax Center? We’re more than just waxing—we’re a place where confident, empowered people thrive. Be part of a brand that values growth, teamwork, and helping guests feel their best. #J-18808-Ljbffr NORTH AMERICAN WAX COMPANY LLC