Attractions Ambassador- Full Time (The Fly LINQ)

Job Summary

Fly LINQ Ambassadors (Operations) are responsible for greeting guests and operating the Fly LINQ systems. They are responsible for safely assisting guests with harnesses including inspection and adjustments while they are riding on the Attraction. This is a full-time, on-site position.

How You Will Create the Extraordinary

• Oversee the safety and harnessing of all guests, including inspecting and adjusting harnesses for maximum safety and comfort.
• Demonstrate the highest level of guest service and attention during all guest interactions.
• Safely load trolleys onto zipline cables and make proper attachments for guests' flights. Unload guests from trolleys and escort them to a safe zone for unharnessing.
• Connect guests to the ziplines, double-checking trolley and harness connections. Perform swap checks with operational partners.
• Display critical safety instructions to every guest.
• Enable and dispatch guests from control panels, reset automatic controls after launches, and verify landing platforms are ready to receive guests.
• Maintain repetitive actions to cycle guests quickly and safely while providing high-level guest service and interaction.
• Continuously work to improve ride cycle times to reduce wait times.
• Remove and load harnesses and flight bags from the Gear Retrieval System or Cart on both launch and landing platforms.
• Perform morning operational checks, including loading fellow operators onto the zipline for pre-opening checks and ensuring the ride is ready and safe for guests. Clean all platforms, staircases, and handrails daily.
• Remove trash and secure platforms for maintenance upon nightly shutdown.

What You Will Need

• Must be at least 18 years old.
• Possess inherent customer service skills, a passion for customer care, and a commitment to proactive service.
• Ensure the safety of all guests, team members, and other employees at all times. Secure all decks and platforms during closing hours.
• High School Diploma preferred
• Ability to effectively communicate in a friendly, courteous manner with guests, employees, management, and the public.
• Proficiency in English.
• Willingness to work various shifts and hours, including holidays and weekends. Willingness to work at different workstations within the Fly LINQ area and outdoor locations.
• Effectively manage time and perform multiple tasks simultaneously.
• Uphold and demonstrate the highest level of integrity in all situations, recognizing the standards required by a regulated business.

Additional Requirements

• Must meet professional appearance standards as prescribed by company policy. Must wear the designated uniform as described in Fly LINQ procedures.
• Must be able to listen and respond to visual and verbal/sound cues.
• Ability to move quickly and easily around noisy, high-volume establishments
• Must be able to lift 50 lbs. and reach a height of 6'8".
• May be exposed to hot, cold, or windy conditions and may be required to stand for extended periods.
• Ability to work in high places.
• Ability to stand, walk, kneel, and stop for long durations.

Job Info

• Job Identification 86985
• Job Category Retail
• Job Schedule Full time
• Locations The LINQ Promenade (On-site)