Shift Leader

Job Description

Job Description

Shift Manager / Shift Lead

Houston TX Hot Chicken (HHC)

Houston TX Hot Chicken is a fast-growing, premium hot chicken brand built on bold flavors, operational discipline, and a culture of accountability. Our Shift Managers and Shift Leads are the heartbeat of daily operations — setting the pace, leading by example, and ensuring every shift runs to brand standards. If you are a strong communicator, thrive under pressure, and are ready to step into leadership, this role is for you.

Position Summary

The Shift Manager / Shift Lead is responsible for leading the restaurant during assigned shifts, ensuring operational excellence across both Front of House and Back of House. This role acts as the primary leader on duty, supporting team members, driving performance, and delivering exceptional guest experiences while maintaining safety, cleanliness, and efficiency.

Key Responsibilities

• Lead the team during assigned shifts and serve as the Manager on Duty

• Set the tone and pace for the shift through positive leadership and clear communication

• Ensure all FOH and BOH positions are properly staffed and executed

• Monitor ticket times, food quality, and order accuracy during service

• Support and coach team members in real time to drive performance and accountability

• Handle guest concerns professionally and ensure issues are resolved promptly

• Ensure adherence to HHC recipes, procedures, and brand standards

• Maintain cleanliness, organization, and food safety standards throughout the restaurant

• Execute shift checklists, opening/closing duties, and cash handling procedures

• Assist with inventory counts, prep planning, and waste control

• Communicate operational issues, staffing concerns, or maintenance needs to management

What We’re Looking For

• Proven leadership ability with a strong sense of ownership

• Ability to lead by example in both FOH and BOH environments

• Strong communication and problem-solving skills

• High attention to detail and operational discipline

• Ability to remain calm, focused, and decisive during high-volume periods

• Willingness to accept feedback, coach others, and grow as a leader

• Previous shift lead or restaurant leadership experience preferred

Physical Requirements

• Ability to stand and move for extended periods

• Ability to lift up to 40–50 pounds

• Ability to work in a fast-paced, high-energy environment

Why Work at Houston TX Hot Chicken?

• Competitive hourly pay with leadership premium

• Clear path for advancement into Assistant General Manager and General Manager roles

• Structured leadership training and ongoing development

• A performance-driven culture built on accountability and teamwork

• Opportunity to grow with one of the leaders in the hot chicken space

If you’re ready to step up, lead from the front, and help drive a winning operation every shift, Houston TX Hot Chicken is the place to grow.

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