Patient Services Representative

PATIENT SERVICE REPRESENTATIVE

Are you a people person with strong attention to detail? Do you thrive in a front-desk environment where accuracy and empathy are equally important? Want to be the welcoming face of a community health center that’s improving lives daily? The Knox Community Health Center (KCHC) at the Knox County Health Department is hiring a Patient Services Representative (PSR) to be the first point of contact for patients seeking care. This is a crucial front-line role for someone who enjoys meaningful, fastpaced administrative work. Job Summary: As a PSR, you’ll welcome patients in-person and on the phone, handle appointment scheduling, insurance verification, and financial transactions, and maintain the accuracy of health records- all while contributing to a respectful, culturally competent care environment. Key Responsibilities: Greet and register patients professionally and courteously Prepare and maintain patient records and forms Collect demographic, insurance, and billing information accurately Verify insurance eligibility and update patient accounts Schedule appointments according to clinic policy Perform clerical duties such as copying, filing, faxing, and data entry Operate office equipment, phone systems, and health record systems efficiently Assist with occasional after-hours clinics Maintain confidentiality and compliance with all HIPAA guidelines Minimum Qualifications: High school diploma or equivalent Two years of related customer service or health care office experience preferred Skills & Abilities: Excellent verbal and written communication Strong computer and data entry skills (40+ WPM) Detail-oriented with strong organization and time management Basic math and accounting knowledge Ability to lift up to 25 lbs, sit for extended periods, and work in a team-based environment Why Join Us? Make a meaningful impact as the first point of contact for our patients Work with a compassionate team committed to equity and access Closed on County Holidays Stable, rewarding position in public health Job Type: Full-Time (35 hours per week) Pay: $17.77 per hour #J-18808-Ljbffr Jodaviess