Leasing Consultant

Leasing Consultant - Affordable Housing

Houston, Texas, United States

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale.

At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders.

Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

The Leasing Consultant (Affordable Housing) plays a vital role in supporting the operations of Fairstead's affordable housing community. This position is responsible for assisting prospective residents and existing residents throughout their leasing process. The Leasing Consultant serves as a point of contact for residents, applicants, and the community, and has remarkable negotiation and problem-solving skills.

Responsibilities:

• Responds to queries/enquiries including providing leasing information, making appointments, creating, and following up with maintenance requests, and handling or escalating resident complaints.
• Screens and conducts eligibility appointments with applicants for affordable housing programs.
• Works with applicants to obtain necessary paperwork and information to determine eligibility per program guidelines and criteria.
• Converts leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood.
• Conducts informative and personalized tours of the apartment community that result in new leases.
• Building brand loyalty by ensuring that the resident experience is comfortable and helpful experience.
• Maintains communications and follow-up correspondences with residents, applicants, and perspective applicants.
• Coordinate and schedule lease applications and adhere to compliance requirements.
• Execute new lease agreements, compiles documents for internal and external review and approval
• Assists with coordinating move-in processes.
• Prepare and executes all lease-related and move in paperwork.
• Monitor lease renewals, distributing and following up with residents and renewal notices.
• Manage regulatory and compliance related services
• Respond to queries/leads and conduct property inspections.
• Performs other related duties as required.

Benefits:

• Generous employer contribution for Medical Insurance through Meritain Health.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12+ paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

Qualifications:

• Bachelor's degree required.
• Two (2) years of experience as a leasing consultant at an affordable housing property.
• HUD/LIHTC and Section 8 experience required.
• Proven skills in managing leases for high volume properties.
• Solid understanding of Federal, State, and local rental regulations and compliance.
• Expert knowledge of rental agreements.
• Solution-oriented thinker with strong problem-solving skills.
• Well-informed individual who displays good judgement and attention to detail.
• Proficient in Microsoft Office, Yardi Software and Realpage.
• Great Interpersonal and Communication Skills.
• Has experience in marketing rental listings through open houses and individual showings.
• Able to effectively present information and respond to questions from management, vendors, and associates.
• Adhere to tight deadlines and quick turnaround for deliverables.
• Ability to work collaboratively in a dynamic environment where adaptability is imperative.
• Bilingual Spanish Speaking is a plus.

Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.