Product Fulfillment Specialist

Description

Ensuring Product Availability To Deliver On Promises

Who we are:

Boston Inc dba Furniture & ApplianceMart/Ashley is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is "improving the quality of people's lives by creating amazing rooms together." Our Employee-Owner WHY is "improving the quality of our owners' lives through personal development and supporting our dreams and goals."

About The Role:

We are seeking a highly organized and detail-oriented Product Fulfillment Specialist to help ensure the right products are available at the right time for our customers. This role is responsible for managing inventory flow, monitoring purchase orders and inbound shipments, and proactively communicating potential delivery risks. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering an exceptional customer experience through operational excellence.

What you will be doing each day:

• Run daily fulfillment reports and communicate broken-promise orders for upcoming customer pickups and deliveries.
• Place daily purchase orders for products with insufficient inventory levels.
• Monitor vendor portals to track open purchase orders, confirm shipment status, and update delivery dates.
• Manage incoming containers, enter purchase orders, and maintain accurate PO delivery dates in STORIS.
• Collaborate with buyers, vendors, carriers, receiving teams, and logistics departments to coordinate inbound and outbound product movement.
• Schedule incoming loads with carriers and Receiving Departments across multiple Distribution Centers.
• Audit vendor lead times and partner with buyers to ensure accurate product availability timelines.
• Develop and support fulfillment best practices while tracking performance through key performance indicators (KPIs).
• Proactively identify and communicate fulfillment risks that could impact customer deliveries.

What you should know about this role:

• This position plays a critical role in supporting customer satisfaction by ensuring product availability and on-time delivery.
• Success in this role requires strong communication, attention to detail, and the ability to manage multiple priorities simultaneously.
• You will work closely with multiple departments across the organization to support efficient supply chain operations.

We are looking for individuals with:

• Strong internal and external customer service skills.
• The ability to learn quickly and adapt to changing priorities and challenges.
• Excellent organizational skills with a strong sense of urgency and time management.
• Strong written and verbal communication skills.
• The ability to handle detailed procedures accurately in a time-sensitive environment.
• Proven ability to manage multiple tasks while maintaining focus and accuracy.
• A self-motivated mindset with the ability to work independently and as part of a team.
• Strong Microsoft Office and Excel experience
• Experience in inventory management, purchasing, logistics, fulfillment, or supply chain operations is preferred.
• Experience with STORIS or similar ERP/inventory management systems is a plus.

What we offer:

• Employee Stock Ownership Plan (ESOP)
• Personal and Professional Development opportunities
• Paid Time Off
• Birthday off with pay
• Paid Parental Leave
• Educational Reimbursement
• Generous product discount
• 401(k) retirement plan with company match
• Health, Life, Dental, and Vision Insurance
• Long-term and Short-term Disability Insurance
• Health and Wellness Program
• Fun company activities and community involvement opportunities

To apply or learn more about our company, we encourage you to check out our Careers page at:

BostonFAM is an Equal Opportunity Employer