Valet Attendant

Valet AttendantHot JobCotton Court - Lubbock, TX 79401OverviewPosition Type Part TimeDescriptionROLE DESCRIPTIONPosition: Valet AttendantWE NEED BIG STARS LIKE YOU!!!Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Cotton Court is a collection of hotels are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...Status: Non-Exempt Reports to: Front Office ManagerJOB SUMMARYThe Valet Attendant is responsible for providing exceptional customer service by greeting guests, parking/retrieving guest vehicles in a safe and efficient manner and providing luggage assistance. This role supports the team by ensuring a smooth and welcoming experience for all guests, contributing to the overall operations of the hotel.ESSENTIAL DUTIES & FUNCTIONSOperational ResponsibilitiesGreeting guests at the door of vehicles and welcoming the guest to propertyPark and retrieve guest vehicles promptly and safelyMaintain the cleanliness and organization of the valet areaAssist with luggage and provide directions or information as neededGuest ServicesGreet guests warmly and provide excellent customer service. Following 18 core standards and Valencia's 5 star ingredientsRespond to guest inquiries and resolve any issues or complaintsEnsure guest satisfaction by accommodating special requestsTeam Support and TrainingAssist in training new valet attendants as needed.Support team performance by collaborating with colleagues.Communication and ReportingCommunicate effectively with the Front Office Manager and other departments.Report any incidents, accidents or safety concerns immediatelySafety & ComplianceFollow all hotel policies and procedures.Adhere to safety standards and maintain a safe working environment.No personal devices in use while clocked in for shiftChecking out company devices for use during shiftQualificationsESSENTIAL SKILLS AND QUALIFICATIONSStrong verbal and written communication skillsEffective time management and problem-solving skillsAbility to work well with a team and demonstrate attention to detailExcellent organizational skills and interpersonal abilitiesPrevious experience in a valet role preferredCertification of TABC & Valid driver's License with a clean driving record requiredPhysical RequirementsStanding/Walking: Frequent, including standing for long periods of timeLifting/Carrying: Up to 50 lbs., such as supplies and luggageOther Physical Requirements: handling, grasping, and crouching as neededWorking EnvironmentExterior: Outdoor valet parking area, exposure to weather conditionsBASICSMaintain cleanliness and organization in all work areasDisplay courteous behavior with guests and team membersReport any unsafe conditions immediatelyEnsure hotel equipment is in proper working conditionAttend require meetingsFollow company policies and proceduresPerform any additional duties as assigned by the supervisorCANDIDATE PROFILEEducation and ExperienceHigh school diploma or equivalent requiredPrevious experience in a valet role or customer service role is preferred.