Customer Service Representative

Customer Service Representative

A locally owned, nationally recognized leader in printing, signage, and marketing solutions. We partner with businesses of all sizes to deliver high-quality products, creative solutions, and exceptional customer service that help our clients stand out and succeed. We're growing and looking for an experienced Customer Service Representative to join our team. If you're energized by building relationships, managing multiple projects, and delivering outstanding service in a fast-paced environment, you'll find a rewarding career with us. You'll be part of a collaborative team that values professionalism, initiative, and continuous learning. We foster a supportive workplace where employees are trusted to make decisions, solve problems, and contribute ideas, while working alongside experienced industry professionals who are committed to each other's success. Our Customer Service Representatives are at the heart of our business. They serve as trusted advisors to our clients, coordinating projects from concept to completion and ensuring every customer receives an exceptional experience. If you're looking for a career with a respected company that values its people and provides opportunities to grow, we'd love to meet you.

Our Customer Service Representatives work closely with customers and our sales team, providing support with the goal of increasing sales and customer satisfaction.

• Provide service to customers in our office, over the telephone, and by email.
• Help the customer by identifying their requirements and providing the services and products that best meet their needs.
• Show expertise by communicating with the customer about our products, services, and capabilities.
• Ensure that all their requirements are met for their unique projects.

• A positive, very detailed oriented people pleaser
• A willingness to be proactive and take action
• Excellent communication skills (verbal & written)
• Strong computer skills
• Team player that can work with others to deliver a project on time

• Previous experience in business to business
• Printing and signage experience
• Understanding of direct mail and automated marketing
• Experience with PrintSmith or PrintersPlan

Compensation: $25.00 - $31.00 per hour

We are one of the nations leading communications businesses backed by 50 years of professional experience and extraordinary growth. While technology plays a pivotal role in our industry, from print, signs and marketing to online ordering portals and more, we believe a rewarding career is shaped by people, purpose and passion.

If you dream of being part of an organization with a great heritage, progressive leadership and cutting-edge technology, discover the world that is PIP and its independent franchisees. PIP is a leading industry provider of printing, signs and marketing services, but we're less corporate culture and more close-knit family. We collaborate on ideas and dreams. Push boundaries. Solve challenges. Look out for one another. And yes, we work hard…and play harder. It's part of our DNA.

With several career paths to choose from – sales, marketing, design, production, operations – no matter the role you choose, you'll be working in an organization that cares about you. At PIP you can make a difference.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee location, and not to PIP.